"**Warning do not buy**"

**Warning do not buy** customer service is terrible. I brought a BBQ from them and it was advertised as the wrong size they think that's my problem not theirs and are refusing to collect it. Please be warned

"Ordered a BBQ (very expensive one) in…"

Ordered a BBQ (very expensive one) in plenty of time for a special 18th birthday BBQ - it arrived badly damaged by the delivery company (Palletways) - they put the forks of a fork lift truck through the middle of the box it seems. Spoke to Dawson's a few times but go nowhere. Eventually someone did own the issue and arranged for a new one to be delivered and the old one collected.

New one delivered, again damaged by the Delivery Company (Palletways) - seems this time the forks on the fork lift clipped the top of the box and damaged some contents. Dawson offered refund but I advised that I just wanted a BBQ that I could use so they said they would contact the manufacturer to order the damaged items. They then stated they would offer some compensation but wanted to get the issues resolved first - their offer I didn't ask for compensation.

I decided to contact the manufacturer directly myself and advise them of my issue - the manufacturer was excellent even though it was not their issue as they wanted their product to be perfect so they ordered the damaged parts for me. About a week / 10 days later the manufacturer dropped me an email to say Dawson's had asked for the same damaged parts to be ordered and delivered - a week / 10 days after Dawson's said they had already ordered them for me.

The manufacturer advised there would be a delay as the replacement items were being shipped to the UK - Dawson's never advised or came back to me on this.

By this time the 18th birthday had already passed and no built BBQ.

When I went back to Dawson's to speak to them about the Compensation they had advised they were going to offer due to the issues, the response was "we've met our commitments now so there will be no compensation".

Now I didn't ask for Compensation originally, I just wanted the damaged parts replaced as I wanted a working BBQ, Dawson's offered it.

Dawson's customer service was, and probably still is, a waste of time - I had to keep emailing to get anywhere. A Company is only as good as how they solve issues when things do not go right. That is the difference between a mediocre company and an excellent company that you would use again.

The reason for two stars rather than just one, is that the BBQ was expensive, but still a good price compared to other places and that the first one did arrive when they said it would, unfortunately it went downhill from there.

Dawson's is not a Company I, personally, would use ever again.

"Cadac 2 Cook 2 Pro Deluxe Quick Release Gas BBQ"

Great product, excellent service, ordered Thursday arrived Saturday could not ask for more.

"Outstanding customer service"

We developed a problem with our Outback Bbq
From 1st email to receiving a replacement part was just a few days
Exemplary service from DDS and Outback
No quibble, no hassle just great customer service via uncomplicated email dialogue
Thanks for making this painless

"very efficient"

ordered online twice, china plates, all wrapped exceedingly well and both arrived the following day. Very efficient

"I ordered the wrong bowls ."

I ordered the wrong bowls .
Julie in customer services cancelled my order and refunded my PayPal account immediately.
I ordered the correct ones and they arrived 2 days later .
Absolutely perfect service.
I would buy here anytime and I am delighted.

"Very happy with product and support…"

Very happy with product and support from Jason was first class! Highly recommend!

"AVOID THIS SELLER!!!"

Please note that we did not want to put any stars on this review, unfortunately to post this review we have to at least put 1! They don't deserve any!
Terrible customer support, more precisely, its lack and do not care about thier customers. Horrendous!!
They sold me used tent as new one. They not respond on any messages about bad quality purchased product and the desire to return it. We sent many messages and no answer.
Later we connected Amazon for that problem, because we've bought "premium tent" from Dawson by Amazon Marketplace. After exchanging countless chat messages with Amazon, I was finally able to get my money back.
We would strongly advise not to buy from them!!!
AVOID THIS SELLER!!!

"Fantastic customer service"

Fantastic customer service. We had a problem with our gazebo and the gentleman I spoke with arranged for a replacement to be sent out straight away. Arrived 2 days later. Many thanks Rachel

"Good ordering experience with eCookshop"

I ordered via eCookshop and afterwards read some of the reviews which concerned me. I received the order very quickly but one of the items was broken. I called their customer service team, lady was apologetic, requested I email with a photo which I did, a replacement was sent that afternoon and I received it the next day. I can’t argue with that. My experience was a good one backed up by very quick issue resolution.