"Smooth Experience Buying - BenQ MA320U Monitor"

I purchased a BenQ monitor for the MacBook series (BenQ MA320U) with express shipping and transit insurance as I am aware that their warehouse is in NSW while I reside in VIC. The whole process was smooth and well-managed. The one thing that could improve is providing their delivery partners such as Direct Freight customer contact numbers to notify they have arrived since less experienced delivery personnel sometimes don't realise that in large apartment complexes you have to key in the unit number at an intercom for the resident to be aware you are at the drop off. We later resolved this swiftly as I directly collected the item from the delivery partner's depot. I have now changed my mind regarding the monitor, after seeing an attractive discount for the "Samsung Odyssey Neo G8 32" Mini LED UHD Curved 1ms 240Hz Gaming Monitor". I will provide a separate review on how the returns process goes.

"Emails they send is fake items don't exist "

They sent me an email stating the rtx 5080 pny graphics card in store to shop now but the item is unavailable in all jw.com.au stores and is currently unavailable to purchase at all why send an email to everyone with this as top post in new email today for item that don't exist. Your are stupid sorry to say dam stupid go back to school and do research before posting items you don't have like people are saying not in stock but you post emails to shop for them.

"Beware. Huge delays ordering in items not in stock."

Not for the first time I've ordered from them only to have to wait weeks for the item to arrive.

They clearly have little/no stock locally and have to order most of it in from overseas. I'm currently waiting for some RAM I ordered on 17th Jan. There was no indication the item was not in stock or had to be ordered in. It's misleading and dishonest.

You might save a few bucks but there's a good chance you'll be waiting weeks for the your order.

"Totally Hopeless"

Totally Hopeless. I ordered a router on 26th of January 2025, I have yet to receive it. They keep making excuses. Are they a scamming website or going broke? I asked for a refund, and they said they need to wait for courier to see where the goods at? Beware of buying off them!

"Fast & efficient with reasonable delivery charges"

I chose JW Computers because they had my item in stock with reasonable delivery charges including an Express option & additional Transit insurance for under $20. They processed my order quickly & my monitor was dispatched next day with delivery the day after. They kept me well informed by email after placing order including tracking for their delivery partner. I'd definitely purchase from them again & would recommend to friends.

"Great customer service and updates on order"

fantastic to work with, order was dispatched in a timely manner and they have provided constant updates though the whole process. 10/10 will be using them again.

"JW doesnt abide by ACL, wont warrant returns"

Been trying to return a phone that i bought that has numerous operating system glitches, camera doesnt even work to spec, system hangs, been in contact for 6 months advised by OPPO to await a software upgrade, done that, phone is now worse then before and alot of functions not usable, despite all this JW computers aren't complying with Australian Consumer Laws with returns, in term want to send the phone to OPPO when all they had as a means to fix the problem were to wait 5+ months for an operating system update to patch the problems with the phone, so its a no brainer OPPO cant address the issue, JW dances around my rights as a consumer, now i dont even get email responses upon uploading video evidence of the phones poor operation and unusable functions...

Technical/Warranty Support line never picks up, stuck with a phone i paid over $1000 for where the camera application doesnt even open, torch is in use and cant use due to the software glitch, part of the screen goes unresponsive upon recieving notifications, camera doesnt rotate in certain applications and application crashes repeatedly, phone over heats and doesnt work as advertised.

I want this phone returned and about to take them to ombudsman and have my lawyer draught a letter to take them to small claims if nothing happens this week.

"Do not buy here"

Do not buy here. Purchased screen protector from JW via Kogan marketplace. Product that arrived wasn't fit for service, the screen is curved and the protector was flat and overhangs. Contacted customer support, they'll only replace it with the same if it's faulty. And if they deem it not faulty, I have to pay the shipping. Waste of time,money and effort.

"Rocky start but eventually a good outcome "

Promised my laptop within a certain time frame but it’s overdue.

I did have to complain a couple of times before I got a response.

Once JW replied, they did manage to rectify my concerns and frustration.

Got a good result at the end and looking forward to receiving my laptop.

"JW will leave you with a broken product…"

Return claims will not be accepted.

JW will screw you over as per my experience.

Even if your new projector lamp causes smoke and trips your power, when the projector was working fine moments prior — they will blame you instead of convening with BenQ.

Even though my old lamp works fine. It’s my fault apparently, not there’s, breaking Australian Consumer Law.

They will try to charge you $50 to return it. 10 days or you void this “policy.”

When you mention Australian Consumer Law these predatory policies disappear.

I’m currently at “we’ll give you 50% of your money back” and JW ignoring me.

All for $250. Great business mate. I pray for their bankruptcy.

Do not use BenQ either, I used their repair service back in 2018 after one year of ownership and they tried to charge me for something under warranty…

Taking four months to fix.

All of these companies are predatory and prey upon the assumption that they will not be dragged through small claims court.

They claimed they’d give me a refund if I show them

A) a video of it not working. Oh yeah sure, I’ll plug it in again 5 months after it caused mercury smoke and tripped the power in my house. Sure. Unsafe instruction against ACL.

B) Show JW my BenQ repair emails from 2018.

How that has anything to do with my projector now? It was repaired and sent back as new. It worked for years until JW’s lamp went in.

This is just transparent ‘looking for reasons to offload responsibility to BenQ’ when they are the ones who sold it.

It’s quite simple to deduce but they really want that $250.

JW can claim ‘it works here’, BenQ can claim ‘it works here’ and then they can charge me for trying to return their faulty product and take no responsibility.

Brilliant system they’re got going. Absolutely brilliant. Just very illegal ACL wise