"Laam's customer service is poor"

Laam's customer service is poor, I purchased a beautiful dress for Henna function from the Haseen office brand on July 9, 2024, and Laam was supposed to ship the order on August 19, 2024. However, they delayed the shipment until August 31, 2024. When I contacted Laam on August 31, they informed me that the dress was out of stock. Laam should have informed the customer when their brand is out of stock and marked it as such. I received a partial refund. I have messaged them multiple times on WhatsApp, I will not make any future purchases from them.

"Quality of ready made suits is good."

Update :-

After a long Argument and Pissed situations...the courier delivered the parcel...and upon looking at the address written on the package we came to know that the sender ( their website) didn't write the full or proper address which was totally their fault.
But still I am happy that at last i got the suits and their quality is good ...
So this is the update and final review.



2- Your website showed the status of my order is cancelled and your whatsapp reply upon asking was the same.
Before ordering i gave all details phone number address etc... and its in your policy of shipping that you will call customer before delivering the order so that they can be home at that time frame...but noone called and you just cancelled the order ...Every courier company make a second or 3rd attempt at least leave a ticket so that the receivers can go and get the package by themselves after the failure attempts.
Please improve your customer service and hire a REAL agent to talk/chat with customers. Your AI system is so annoying.
Still I am ready to edit this review if I will get my order within 1 week ...and plz make sure to instruct the courier to call before they are going to deliver my order within a time frame.
Thanks

1-Don't buy from them ...they are a bunch of liars...I ordered 3 suits online...paid fully on their website...order has to deliver in Karachi although i live outside the country but to save time i gave my address in Karachi....after 2 days i saw the status as shipped...i waited 5 days but no delivery...then all of a sudden my order status changed from shipped to cancelled... I asked the reason of cancellation on their whatsapp number which gave me only automated answers...there was no address or direct number of their business...no real customer service agent to talk with...i was feeling so helpless ...they cancelled the order without
giving me my refund even after shipping....how is this appropriate ???? So disappointed with them.

"I ordered festive collection from Allys…"

I ordered festive collection from Allys and malhaar and everyone loved the dresses 😍

"Caution: My nearly USD 500 is still not refunded"

Ordered cloths for nearly USD 500 from Saudi Arabia. Sent money via bank transfer. They cancelled the order saying money did not reach in 4 days. Now my money is with them. They declined to admit money in in their account. Now saying they can not refund the money back to my saudi account. How come they sell to customers all over the world and receive money from around the world but can't refund !. Please be cautious with LAAM. I am still waiting for my money.

"Products are very nice"

Products are very nice. I have great experience with there services most of the time.

"Good quality and rapid service"

Good quality and rapid service

"I ordered 9 outfits from Laam.pk"

I ordered 9 outfits from Laam.pk.
They sent me 7 out of the 9 while the other 2 arrived 2 weeks later than promised.
The outfits that came are very very bad quality. Ordered extra small but some of the pieces are extra large.
They have promised a world of a customer service but I am literally not n tears with poor communication and poor service. They say on the website that we give ultimate customer satisfaction and 14 day return policy. It’s all a scam. They are charging you exorbitant amount of money for something that costs them dirt cheap.
And us international clients relying on the description given by the designers of how great the material is turns out it’s paper thin and see through. No muslim woman can wear those outfits in public.
It quite shameful that the CEO Arif Iqbal is minting mega millions without a proper check of quality control.
I’m still fighting for the past 3 weeks for my refund of the defective low quality paper thin and cheap looking clothes.
Hope someone replies soon and take some needed action. ASAP!!!!
Please don’t order from Laam.pk without doing due diligence.
Disappointed & Disgusted

"This was my second time ordering from LAAM"

This was the second time I ordered from LAAM and they've improved their service considerably. I paid flat rate shipping with duties and customs included. I didn't have to worry about paying anything at the door or over the phone when my parcel arrived in Canada. It took 7 days from the day the parcel left Pakistan to get to my doorstep, which was impressive.

The clothing is of great quality (be sure to read product description for info on fabric and choose accordingly). Everything is as shown online (minus the colour of one pair of shoes) and fits better than expected.

I had to cancel one item in my order before dispatch because it was delaying the rest of my order. I contacted LAAM through Whatsapp to initiate a refund and they processed it quickly and I received my refund in a matter of a few days.

Overall, I'm very happy with the items I ordered and the customer service I received. Will definitely be ordering again.

"Beautiful and better then pictures "

Everything was better then was shown. On time delivery nicely packed and all clothes are very good better then pictures! Great experience highly recommend!

"With honesty best online platform "

With honesty, laam team has been helpful throughout my experience, I'm 100% satisfied and my wife is satisfied with the clothes, In Sha Allah we will keep purchasing more and more.