"amazing customer service"

EQ bank is amazing and their customer service matches their services. I get an agent on the line very quickly and they are happy and able to help me every time with no issues. Definitely recommend EQ bank for anyone who appreciate good customer service and a bank service that charges you nothing and gives you the highest interest rates in Canada!

"An absolute Rip Off"

An absolute Rip Off! I opened one of their USD savings accounts a couple of months ago, because they were offering 3% interest. I deposited $25,000 CAD which was converted to roughly $18,230 USD at the time. A couple of days later, out of curiosity I thought I would convert my USD back to CAD only to find out my $25,000 was now worth only $24,500 (approx.) When I asked their complaints department, they told me it was their "mark up"! There was NO disclaimer, no warning about the fact that their conversion was approximately 2% less than the posted exchange rate. ie: posted rate was $1.37 for 1 USD. EQ banks exchange was $1.35. Doesn't sound like much, but on large sums of money, it adds up. A savings account is supposed to earn money, not decrease by 2% the minute you open the account

"Greatly improved "

In the past couple of months eq has drastically improved and is always making changes to improve based on their feedback. I'm so happy I decided to keep banking with them.

"carte EQ refusé"

malgré de bon taux, soit 2,5% compte épargne jumelé a carte EQ mais nécessite un depot d'une rente ou un salaire pour profiter du 4%.
Je viens de canceller mon compte et carte hier. Decision prise a la suite d'un refus (carte EQ) au Quebec ......Apres un appel désastreux au service, j'ai demander de tout fermer. J'avais pourtant prévu d'investir de bonne somme prochainement.... J'aime bien verifier comment il règle les petits problèmes (premier appel de service!!!)avant de régler les plus gros.... Ils n'ont pas passer le test , Dieu merci pour la transaction refusé finalement.

"I was shopping around for a bank…"

I was shopping around for a bank account for my everyday spending & came upon EQ...
I so love the commercials Eugene & Dan Levy <3 #canadianicons
I received the card today and went to activate it but my app kept closing (my internet issue) & my account ended up getting locked so no problemo I called the number on the back & their fabulous customer service rep, Michelle walked me through it :) Fabulous customer service - she was soooo nice :)
The account was unlocked after my security quesions were answered, because my internet kept kicking me off security was alerted so for my protection they locked the account.
That is so okay with me! I want my bank to protect me like that and all you have to do is call to unlock it - fabulous feature in my eyes!
I love the $0 it costs per month lol and the money back on purchases and the interest is a no brainer! Even if it's a buck a month it's something! In today's economy every little bit helps :)

"Your man was very patient with me when…"

Your man was very patient with me when I was unable to understand his instructions, but we were able to complete the tasks involved. Thank you for your patience and clear instructions.

"Total Incompetence"

As a newcomer to Canada, I wanted to open an account at EQ Bank using my foreign passport while waiting for my Canadian ID to arrive. Customer service assured me this was possible, contingent on ID verification at Canada Post.

When I went to Canada Post, I was surprised to learn they only accept US passports for verification. EQ Bank failed to mention this beforehand. They then asked me to complete their Enhanced Verification process and provide their Security Team with my ID, a selfie, and proof of address. They supplied a supposedly secure link to upload these documents and instructed me to send the proof of address to a general email that any employee could access.

I submitted all the documents, but two days later, I received an email stating, "Hello Hussain, the documents you supplied do not match the information we have." My name is not Hussain. I contacted Customer Service again, and they informed me their Security Team had not received any documents from me and had not received the proof of address email, even though the "Hello Hussain" email was a reply to my proof of address submission. After an hour of discussion, Customer Service confirmed that the Security Team had indeed received my documents.

It appears their Security Team is either overwhelmed with documents or unable to effectively search their emails, or they may simply be ignoring messages. This does not inspire confidence in an institution entrusted with my funds.

The onboarding process has now taken two weeks, during which EQ Bank has bombarded me with repetitive emails every second day, asking me to go to Canada Post to verify my identity.

Frustrated with this process, I requested the deletion of all my previously supplied documents. Four days later, I am still waiting for their reply while receiving another set of eight "Go to Canada Post" emails. When I asked for an update on my data erasure request, they replied with, "Please provide another proof of address document."

I don't understand what's going on at EQ Bank. Their incompetence is apparent at every step. Is anyone at EQ Bank able to read English? They should invest in improving their IT systems and secure methods for handling customer documents rather than spending money on marketing and paying actors from "Schitt's Creek."

"Mickey Mouse Bank"

Mickey Mouse Bank. When you purchase a TFSA GIC using money from your TFSA Savings Account, a message appears saying "This will affect your TFSA contribution limit". Any simpleton knows that is incorrect, but not EQ Bank.

"Great Online Bank"

I have been baking with EQ Bank for over a year with accounts including GIC, Savings and USD Accounts. Everything is smooth, efficient , easy and their interest rates are excellent. I have had need to contact the help department on a couple of occassional and the agents have been efficient, professional, charming and resolved my questions immediately. I am happy to recommend EQ Bank to friends and family.

"Very helpful and efficient"

EQ Bank gives a good interest rate and is very helpful when I call. A real person picks up the phone on the 2nd or 3rd ring. I've been very happy with them.