"Good Filters"

I will admit that this company has slow shipping, but the filters I recieved provided crisp, clean tasting water; absolutely no chlorine taste at all. Have ordered from them several times.

"Ordered three filters from this company…"

Ordered three filters from this company - not one of them worked. Their reviews on the site seem completely planted - I should have known better than to order from this site. Pay a little more and get the genuine thing - you are literally throwing away money with these folks.

"This company is a joke!!"

This company is a joke!!! Bad customer service and bad product!! DO NOT order from them. Pay more somewhere else. Not worth the trouble.

"Dishonesty Abounds at Clatterans"

Recently bought some filters from these jokers under the assumption that they're selling genuine Berkey filters. Upon installation, the water in the collection tank smelled bad so I filtered and dumped for a few cycles, hoping the odor would disappear. It did not, so I contacted Berkey to report that I had gotten some bad filters from one of their affiliates. They responded by indicating that Clatterans is not a Berkey affiliate and that these were not genuine Bereky filtration elements. Immediately contacted Clatterans to enquire about where their filters are made and so the deception began. They dodged the question several times, suggesting that they have warehouses in New York and Los Angeles but eventually admitted that these are Chinese made elements. No longer confident in the quality of their product and unwilling to put up with the foul odor, I pushed them to accept the item as a return. There response, aside from a less than sincere apology, was that the purchase is final once the filters have been used - irrespective of the issue. In the first place, why would I install Chinese filters in my all U.S. made Berkey purifier? It doesn't make sense to me, but they couldn't seem to understand that. Turns out the filters are just cheap coconut charcoal elements and cannot deliver the performance I have come to expect from my Berkey system over the years. Furthermore, I tried to write a testimonial on the Clatterans website several days ago and was told my review would be posted upon approval. Low and behold, my review was nowhere to be found. In fact, there are no negative reviews for any of the products on their website. None whatsoever! All 4 and 5 star reviews only. How is this even remotely believable? I'll tell you how. It's not and I'm pretty sure a lot of those reviews are phony like baloney!

UPDATE: Classic Clatterans response. 'Sorry. What's your order number?' Same reply to every post. Sounds like it was written by a robot. My guess is they're just trying to act like they care, but I think people are smart enough to see through that. Got my genuine Berkey filters not long after, so I'm happy again. Went to remove the Clatterans filters and the charcoal started flaking off in my hand. Not very encouraging. I mean it's just charcoal, but I don't want it floating around in the top tank. Super cheap construction! Let's see if I get a response to my update. Perhaps something along the lines of 'Sorry. What's your order number'?

"Surprise"

Surprise! Surprise! I finally received my refrigerator filters, and they appear to be just fine although it took nearly a month to get them. I had read the the negative reviews, but I took a chance because only this company offered the exact product number I needed. In addition, they were much cheaper than what I had paid in the past. It was worth a try, and I did use PayPal to avoid giving them my credit card details. It didn't bode well that my card was billed immediately after I ordered, but I guess all's well that ends well. I called customer service after about two weeks of silence. Someone answered immediately and was reasonably genial, considering that I wasn't. If the filters don't last as long as the more expensive ones, at least I got three for the price of one from Sears.

"Cheap knockoff made in China"

The filters they sell are not NSF certified to the same level as OEM. Not equivalent!

"First and Last time ordering from Clatterans!"

I ordered 3 water filters and a 6 pack of air filters from Clatterans. This was the first time I have used the company. All were shipped under the same USPS tracking order and accordingly show the same delivery date. The confirmation tracking states that a package, (singular), was put in my mailbox. The water filters arrived on the shipping date and were stuffed in my mailbox. The air filters have never been delivered. The air filters were not in the same package as the water filters. If they had been, the package would not have fit in the mailbox. I contacted Clatterans, or King Overseas YKS, to tell them the air filters had not arrived and was told to ask my neighbors and check in hidden places. I have spent a month trying to obtain a refund. My last correspondence wanted me to prove that I did not receive! Really. I have never been told if the items were sent in one package or two. They have never confirmed with the post office the number of packages. They have been unwilling to resolve the issue or attempt to track how the items were packed and shipped. I would not recommend purchasing any items from this company. They have proven to be unreliable and unprofessional. This is a brilliant way to scam people out of money by asking them to prove they did not receive a package. I think they should be asking their warehouse to prove the item was shipped.

"Poor Service and no product."

I ordered filters from this company on 4/30. I still have not received them. I called twice and each time was told my order would ship the following day. Still no filters. I have filled a complaint with PayPal seeking a refund and would not recommend this company at all. It seems like a scam. I am going to notify my credit card company and the state attorney generals office if I don't get resolution very soon.

"Ordered filters for my mother but it…"

Ordered filters for my mother but it didn’t get delivered. I’ve tried contacting them 10 times by phone and email and they don’t respond. Even when I contact them they say they’ll check on my order, they don’t respond.

D Lee

"DO NOT USE THIS COMPANY! / Lots of Complaints"

DO NOT USE THIS COMPANY!!

Nearly impossible to speak with a human being! Never received the product!

After countless hours listening to an IVR over several days, the person spoken with also had no tracking information for what I purchased! Promised to get back to me and never did!

Looks like the company is actually owned by “Golden Sea Services Limited” based in Hong Kong!