"They will take your money and do not…"

They will take your money and do not answer phones.

"THIEVES and they will take your money too!"

They theif had good service for one year but as of March 15th 2024 nothing is reliable. I paid for a year up front, like I did the year before, and within the first month of year 2 nothing works. They said AT&T no longer offered unlimited (which I bought) and I had to switch to T Mobile. It took two weeks to get the new SIM card, which means 2 weeks of no service. I get the SIM card and it works for one day and it stops. So they tell me I have to open a ticket, I do so and a week straight off no service and no response to my ticket and can't get anyone to do anything about this. Now I haven't had service for a month and no one will get back to me about a refund. THEY ARE THIEVES!

"FRAUD THROUGH ATT FIRST NET"

So I figured out a lot in the last 24 hours. They are offering unlimited internet by pretending to be with a first responder group then getting lines under the FIRST NET program which is highly fraudulent. I found this out and found out that the device I bought free and clear was reported as stolen . Everyone needs to call first net at (800) 574-7000 to let them know what they’re doing. Also call att with your imei bc I can almost guarantee they marked your devices the same to prevent usage and f*** people over more.

"I started the service in September"

I started the service in September, all was well. Last Saturday, March 23, 2024 I received a phone call that said I would need to send my phone in for upgrade or pay $50 to keep my phone and upgrade myself. I explained that I needed to know when this was happening because I use my phone for work. Today April 2, 2024 I have no internet lost a days pay for work. It was 8 pm before I got to talk to a customer’s service person who said I can’t have my internet back on until I can figure out how I will work. I was told no only option send my device in or buy a new one. I spent $500 on this one in September. This is wrong in every way. No warning just turn it off!

"Horrible"

Horrible. Tried to cancel and got a Indian woman on the phone trying to tell me a new modem. Told her I would like to cancel, she can't do that and hung up on me. Still waiting to cancel.....yea...dont sign up with this mess.

"No bandwidth at all"

Terrible service, regularly choked to the point of being unusable. Download speeds so slow that nothing can be streamed and upload speeds that are all but zero.
The billing department is a total nightmare to deal with.
Their 'unlimited' bandwidth is mislabelled. It should be described as 'barely existent' bandwidth. We can see the tower from where we are, but there is simply no service. 'Reboot/Reset your device' is not a solution, and it doesn't accomplish anything.
Highly don't recommend this company.

Date of experience is incorrect. I'm not able to change it. Actual experience is 09-2023 to 12-2023

"Was emailed about my service being cut…"

Was emailed about my service being cut off due to att cancelation. Same 3 options others have mentioned and decided to transfer my service to a new device to keep internet. It's been over a week now and I'm still waiting for my sim card for the new device I wanted to transfer over to only for townbroadband to tell me multiple times that my new device doesn't work.

They also tell me that they do orders and processing in a queue format which is not true. My sister placed an order for a new device with them 2 days after me contacting them to transfer service. She's already got a confirmation tracking number with usps and my order is still on processing.

Customer service and the processing team like to lie to their customers.

"Do NOT use Town broadband "

If you were scammed by company. Look into filing a complaint with your states Consumer protection agency. The Attorney Generals office will help with that! These people need stopped!

"Same issue as other people here have…"

Same issue as other people here have mentioned. Asked to switch to T-Mobile. SIM card on the way but never arrived. Can’t get a live person by phone. Chat can only promise someone will contact me soon. I opened several trouble tickets and since 2/23/2024 I’ve got no response. Then they cut off my internet but still charged me a monthly fee. The bulk of it I pre-paid so kiss that goodbye.

"Was great for about 8 months then turned into a scam!"

I've had this service for about 8 months with no problems really. The cost was $100 a month for unlimited internet. Not many options in my wooded area. Anyways, three weeks ago they emailed me saying that AT&T will no longer let them use their towers, so they gave me a couple options. One was to terminate service and I would get payed back. Another option, which I chose, was to keep the service and they would send me a new sim card for tmobile service. They never sent the sim and charged me $100 a few days ago. The service completely shut off the day after the charge. I disputed it with my bank, got my money back and moved on. Don't use!