"Very helpful and professional"

Very helpful and professional. Very understanding and good knowledge base
Professional workmanship
Took time doing the work on my road bike to ensure it was right

"Narcissistic time wasters"

Narcissistic time wasters. Don't go near them.
Couldn't organise a p-up in a brewery. Now they are being aggressive and threatening because they don't know the difference between a day in the week and a 'date', laughable and totally ridiculous that they said that I ought to have 'extrapolate' the date from a day in the week mentioned in the email. Instead of them putting things right, I am now having to pay for their mistake and am not allowed to be unhappy with their irresponsible attitude and narcissistic behaviour.

"These guys are awesome"

These guys are awesome, I was recommended these by two cycle shops and they didn’t disappoint, the best in the business!

"Committed to making things right"

Target have the slickest marketing of the (very few) carbon repair specialists in the UK and clearly also have the most high-tech equipment for inspection and repair, so I imagine their carbon work must be great. My insurance company used them for a bike inspection and thankfully there was no carbon damage so I can't comment on their carbon repair.

There were some minor issues with the rebuild of the bike though so I had to ask for more support after I got it back. It was dealt with mostly through my insurance, but then the owner of Target phoned me completely unprompted to apologise for the problems, take full responsibility, and ask me more about my experience so he could understand what went wrong, make sure it was fully resolved for me, and ensure it doesn't happen again to other customers in future. I don't think I've ever experienced that from any other company before and I was really impressed with the way he handled the situation.

I don't usually write Trustpilot reviews but I thought that deserved a 5-star rating. No company is going to be perfect all the time so I'd much rather take my business to someone who will take ownership and fix the issue when something goes wrong than to a company where all I can find are success stories and just hope I'm not one of the few that has a problem.