"Very quick service but instructions…"

Very quick service but instructions were a bit unclear

"Poor service"

Ordered a no-drill roller blind. Was then told that the pattern chosen would have to be turned from vertical to horizontal which visually made no sense. Asked for alternatives that could be made. Selected one of these but then told same issue. Then selected a plain pattern that was then made. The last fabric chosen was cheaper than the original amount paid but have been refused a refund. The process was protracted and as a John Lewis nominated supplier, I am very dissatisfied with the service and customer care exhibuted.

"Arrived on time"

Arrived on time, fits in the window well. Easy to measure and fit

"Excellent product and easy to install"

Excellent product and easy to install

"Easy to follow measurement…"

Easy to follow measurement instructions, quick delivery - kept informed, easy to install - good quality product. Would definitely use again.

"Great product and service "

Good price for product with Black Friday sale. Great communication and speed of manufacture and delivery. A shame we had to keep chasing to receive the samples.

"The blinds arrived in super-quick time…"

The blinds arrived in super-quick time and are beautifully made. Thank you!

"2 months rather than two days…"

A fairly large order of blinds delayed until after Christmas as it seems there wasn’t enough stock left.
So, after paying more to get an express service, where I received notes to tell me things were progressing well and full funds were taken, I apparently need to wait for 2 months rather than two days. No apology.

It’s not that things go wrong, it’s how you react to it. Very disappointing!

"Easy to order"

Easy to order, easy to install.
Perfect blind.

"The delivery was very quick"

The delivery was very quick, and the price was excellent. It fits really well with the twist lock, and the blind looks great.