"Shocking service when you needed them most"

My neighbour had a leak/blockage from the property above. The leak is coming through my ceiling water everywhere flooded my kithen. I Called Whg with my neighbour at my side on loud speaker. She is hard of hearing and in her 70's. Only to be told if it is a blockage they won't come out. So they did not my neighbour and I are both seriously stressed. She has had to get her own plumber. No empathy from the agent on the phone terrible service. Not sure what to do about the damage to my property Whg didnt care. We pay our rent and when we needed you you were not there in a emergency. My neighbour is going to the news paper about this and when I said I wanted to make a complaint I got transferred through and it just rang out for over 15 min. Still waiting for a call back

"cowboys"

brought house through shared ownership with whg know ever ince been in property has been issues with soil grass even though had 4 different landscapers out who have all claimed there no topsoil in garden whg wont do anything claim it down to lack of watering but really its down to soil that is substandard that has been used for a cheap job

"Whg are useless"

I had a property with whg I was bullied bye two of my neighbours and had the Micky taken out of my both neighbours was load smoked weed I made loads of compliance to whg and the housing officer which she was useless I even kept a diary of times and dates of what was happening both me and my husband feel let down to the point we had to move due the place where we had to move whg didn't offer us another property so we went on the council list and got a property off there the place we lived is now a drug den to the point the police are going around with guns I am so disappointed because one of the residents has been told whg is going to get them a property now why wouldn't they offer us one we have to go through the council if anyone has a complaint number please post on this as I want to take this further please if you get off with a w h g property in bengrove close Redditch do not take it it is a dump if you ask whg to come out you need something done on your property they take their time if you owe them rent they are all ways on your back

"Very poor management"

Very poor management. There not very nice people.they tell you there going to do job but when 3years I have been without instillation in my loft I’m disabled bungalow freezing cold that’s with heating on it’s costing me £500 pound a month in gas . They done the mould and fungus because I got solicitor involved . It will be back next year ?

"LIES LIES LIES"

One of your properties has caused damage to my property and you refuse to take any responsibility. Someone come out to look at the damage caused and assured me you would be liable and it would be sorted only for him to contact me several weeks later to say you will not be fixing anything and I need to go through my house insurance. Why should it cost me when it is 100% your fault. I will be taking this to small claims so you will hear from me again!!

"to improve you need to get some one …"

to improve you need to get some one who can run ellum pointe better as some in here are getting away with murder plus having there own way they are singing on karaoke drinking intoxicated drinks and coming out drunk plus we have a man in here who pulled in underwear down to show the women in the lounge his private parts we have not got a singing licence or drinking licence whg could be fined I don't like the attitude of the whg staff we have in ellum pointe i went in to complain about a matter and i was told i was cursing trouble and didn't beleave me plus i and my partner was told by jenny murphy the lounge is better with out you 2 in there which she shouldn't have said to me i live in the place its not run right and we need better staff to run it

"Can’t give 0 stars or I would"

Can’t give 0 stars or I would. Left with no bathing facilities since 29 December because of a broken shower and cracked bath to be told it’s not an emergency for them to come and fix and being told to sponge down in the sink. Despite telling them I’m disabled and need to shower they don’t care. Been told to call back on 3 January to book a routine repair which I’ll probably have to wait a month for and even then they’ll send the wrong person out to fix it and I’ll have to wait ages again. Maybe if I withhold my rent I’ll get something done quicker

"If I could give zero stars I would…"

If I could give zero stars I would absolutely shocking customer service. Since April I have had no radiator in my bathroom as it needs replacing. I have to use an electric radiator in my bathroom because they haven't given me an appointment for the replacement radiator and I've tried to call and find out when it is but they NEVER answer the phone.

"Relocation team are useless there"

Relocation team are useless there. I’m applying for house from 8 years and nothing. I’m not been even in top 10. They discriminate people and not care about any problems which we are facing with renting from privet landlord.

"I am very pleased with Nad at…"

I am very pleased with Nad at WHG,helpful,listened,did not interrupt me when I was speaking.Also I`d say that he did make notes on whg system.Very important. 10/10.
Communication is the key.I have been with whg for a year and the quality of service is excellent which is far far better than my previous tenancy in costa del Wolverhampton Midland lack of heart.Would highly recommend WHG.