"Aussie Customers Left High & Dry"

I used to love the Wunder2 foundation and mascara, but now find that Australian customers have been left high and dry and are no longer included on their shipping list. Due to "Logistical Issues" Whatever that means! I'm extremely frustrated and disappointed!

"The first formulas purchased in Nov2018…"

The first formulas purchased in Nov2018 were great , but this last one received days ago March 2019 doesnt stay on at all & the colour is too dark (I use the Blonde one) & it is nearly black 😣 Please go back to the original formula & let me know when you do , as I loved it
L.

"i absolutely love the pencils and are…"

i absolutely love the pencils and are about to try the brow gel as i seem to be able to get that online but now you are not shipping to Australia and I am desperate for a new brown pencil. Will you please let me know when I will be able to order one.

"Return of products"

Had to change my review to 5 stars as received excellent service from Maribel Vidal. My exchange is on the way and I have been refunded. Still don't think it needs to take this long but just happy it's done.

I return 2 products on 24 Dec and forgot to put tracking on it given it was a crazy time of year. I kept proof of postage though. Now Wunder are saying they can't find it and after reading several reviews I can see a trend here. What on earth goes on in your returns department? How come returns work so smoothly for other companies but you guys can't get it right? One of my products was a return as it was not great and the other a exchange. Please can someone get back to me before I put a case forward to my credit card company.

customer number 2656453 
RAC/RMA number : 7169638
Royal Mail, reference 0212-7C60-013A-98BE

Thanks

"I ordered the foundation and power for…"

I ordered the foundation and power for next day delivery rang up several times to be told my order is still being processed and they have no idea what is happening with it. 2 and a half weeks later I still haven't received it so I asked for a refund and was told somebody would ring me which they never did. Terrible customer service not even an aplologie or an explanation, stay away still waiting for my refund

"I ordered ONE thing from a facebook…"

I ordered ONE thing from a facebook link and ended up with another charge for something I DID NOT consent to purchasing!

"I have only used the eyebrow product"

I have only used the eyebrow product, but it's the best and I cannot fault it. Only £20 and lasts ages. Thanks! Will probably try some new products in the future.

"I sent the foundation and wunderbrow…"

I sent the foundation and wunderbrow back as wrong colour. I was not refunded and had to email them twice. I am still waiting. Poor service. I would buy these products at Boots.

"I was so hoping for an eyeliner pencil…"

I was so hoping for an eyeliner pencil that would stay on, without smudging and smearing with the hot weather, and 24 hours would be great. That part was 'ok' not nearly as great as the video but it was 'ok'. You can find pencils at the store that will do the same, and for less money. The bad part is that I can normally use any make-up over the counter without problems. These wunder2 liners made my eyes water and itch. So I do wunder what's in them!

"These eyebrow products are definitely…"

These eyebrow products are definitely NOT waterproof. DONT waste your money!!!!!