"Have been locked out of my account for days"

Have been locked out of my account for several days on and off and they are just about uncontactable.

If you can find an alternative suggest you do so.

"TWILIO/INTELIQUENT COMPANY IS THE WORLD…"

TWILIO/INTELIQUENT COMPANY IS THE WORLD LARGEST SPAMMING & HARASSING NETWORK HUB
RECEIVED OVER 1500 HARASSING CALLS FROM THIS COMPANY NETWORK OVER A PERIOD OF 9 MONTHS , PUBLICLY PRETENDING THAT THEY ARE FIGHERS OF SPAMMING AND ROBO CALLING ! NOW WITH OVER 22000 SIGNATURES WE ARE FINALLY READY TO START BRINGING THESE CLOWNS TO JUSTICE ! TIME HAS COME TO SHED THE LIGHT ON THESE PARASITES OF OUR SOCIETY !

"These guys are the WORST!!!!!!!!!!"

The most SCREWED up dipwads I have ever dealt with. There is no way to contact them if there is an issue. i WOULD PAY DOUBLE NOT TO DEAL WITH THEM.

"don't throw away your money!"

Immediately after placing an order on Saturday I noticed my mistake and tried to CANCEL my order, I CAN'T.
Because there is NO WAY TO CANCEL!

I emailed customer service 2 or 3 times,
they returned 'we got your email with the same subject'.
But on Monday, the order was not canceled and it was shipped.
I had to send 10 e-mails to where the order was sent.

I connected to phone numbers country with VPN services,
then try to call by free websites, and results:
Some calls were forwarded the same day and my phone rang,
some seem to be forwarding, but my phone never rang.

I called the UK number from my hometown (non eu&us) number, there was no forwarding, but seemed as forwarded&completed on twilio dashboard.
Again, I called the US number, it's forwarded, and my phone rang only 1 day. Next days, calls not forwarded!

SMS the same. For instance, no problems with SMS from TW.
But Paypal and eBay SMS never reached to twilio' system.

The result is, don't throw your money away ...

"I wanted to have an Indian +91 IVR…"

I wanted to have an Indian +91 IVR number so was purchased it by paying $20 on their portal. Next day again it said, account suspended due to lack of funds. So I paid 20$ again. Then it said recharge your account and I paid $ 20 again. After that, when i wanted to check by making a call to the purchased number, turns out that it is being used by someone in India already. Seems to me like a scam. Awaiting for a reply on the refund.

"Their support is not good"

Their support is not good, I've test their messaging for a year with bad support and weird responses until it's working with test. Now when I upgrate it says stripe error, when I need it right away no messsaging in production use. I sent out critical support ticket and called tehm, no immediate response.

"Horrific customer support"

Tons of problems with a confusing and badly documented API. Sales is incredibly helpful but once you are past the sales wall you will never receive any support. Customer support can take over a week before they handle your zendesk ticket. Most of the time request for updates go ignored.

I wouldn't recommend this service to my worst enemy.

"The worst support ever"

Started using Twilio recently - currently trialing it from the UK.
We had a few questions. The customer support is dire.
Several days, ticket still not answered. We contact them by chat and are told totally rubbish. Staffed by people who are clueless.

We are considered looking for another company if it doesn’t improve.

"A service rife with crooks and fraudsters"

Twilio knowingly allow their service to be used by (mostly Inidian based) Scammers who use it to defraud victims all over the world through various Technical Support and similar based scams.

What is worse their 'abuse' report tool is non-functional and does not accept abuse reports from international numbers, rendering it useless.

AVOID!

UPDATE: I have given details of the fraudsters to Twilio, as-per their request. I will update this review IF they take action.

"What a ridiculous company"

What a ridiculous company -
I made a free account to trial it before buying and its unusable - it logs me out every time I click something and tries to sell me a ticket to a Twilio convention called 'Signal'

Tried to contact but no one answered the phone, ironic for a company that specialises in communication

Absolutely useless