"I just received the wrong product"

I just received my product. It is the wrong stuff! I ordered supposedly from their website 10 sheets of Silent Coat (the brand, which was even pictured in the right branded box and the bubbled sheets); sound deadening self-adhesive sheets. It's not from silent coat and it was 20 sheets half the size, the quality is not as good as from Silent Coat or Dodo. I just weighed and compared them, the non branded ones are definitely thinner and less weighty by 80 grams per sheet (257g vs 337g per equivalent sheet size). I am so disappointed. What a waste of money and looks like fraud!

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I was contacted by the company a week later apologising and saying that I should have been called by a member of staff to tell me that they were having supply issues with this particular product. And that the sheets that were set out were from the same factory in China just non-branded. He said they should have called to explain this and offered me the non-branded ones (instead of the Silent Coat Sound Deadening mats that were advertised and paid for) and not just sent to me. Also the invoice that was in the package, with the non-branded (non-air bubbled mats) still was saying Silent Coat sound deadening mats - no indication that this was not it! So if someone didn't know the product already, they would just think this was what they got? It is still a bit of a mystery to me. Either way, I did get contacted back and I did get a free return ticket, free pick up and my refund. Hence, I may have just been unlucky with this particular product at this time and have upped the stars from 1 to 4.
Thank you for sorting it!

"Easy Ordering and Prompt Delivery"

Goods arrived on time, to my doorstep. Everything was handled online.

"Wrong stuff to the wrong address"

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