"Most unhelpful"

Most unhelpful, opaque. I asked for a sample report to understand the level of detail they go to- which I needed for my purposes. Emailed them and called them several times, they wouldn’t get back. Eventually they just said “we don’t have a sample report for you” in a rude demeanour. I am going with their helpful, polite competitor right away. Avoid!

I have just read their reply. I am astonished! They lie through their teeth. I asked for a survey and not a consultation. And they quoted me accordingly, including the report. I wish I could attach the emails exchanged- it would expose them right away. Now I can confidently add to my review that they are DISHONEST.

"Amazing customer service"

Amazing customer service. I applied to Heritage house to get a damp survey. They took my details but explained my property was not the sort they dealt with. However they asked to read my level 2 survey and gave me lots of helpful advice. The advice put my mind at ease and proved correct in every detail. Lucy at Heritage house spent a great deal of time helping me out even though the company knew they would not be getting my business. Thanks again a truly generous company, who care about honest surveying not pound signs.

"Non-Existent Customer Service"

If I could give zero stars I would because it would accurately reflect their customer "service".
I ordered Hot Lime Putty. They sent a premixed lime mortar.
If you phone, there is a message telling you to email. If you email, they do not respond. Facebook Messenger will not accept messages.
I returned the product with a letter after posting in his (Peter Ward) FB group. He did not reply to the letter, nor did he refund the money. He did however ban and block me from the FB group, thereby blocking the only form of communication left!
He then went on to alter the website listings to include both the putty and mortar. Either way, he sent me the wrong product and refused to refund it when I returned it. So I am out of pocket for the original order plus return postage.

"Still waiting, still cut-off"

Still waiting and listening to irritating music - each time I am then cut off. They say only open from 9-12. We tried emailing with detailed photos since May of 2023 regarding an important Regency Building in Leamington Spa. Can anyone else help us please?

"Read their write up on rising damp"

Read their write up on rising damp. Somewhat informative on the issue albeit having multiple rants about the industry which turned me off. My advice stick to the issue, facts and solution rather than chastise every thing. It does not come across as professional so will not be using.

"Horrible Initial response"

Don't bother contacting these people. I emailed them around 2 or 3 times but no response. Spoke to someone called Michelle twice, trying to respond to my email to proceed with a damp survey. But she seems to be busy even to attend the call. Every time I request a response for my email, the response I get is "I am extremely busy". Perhaps they should consider having additional staff.