"Utterly disgracefull"

January 2018
Utterly disgracefull. Debt was paid up 13th May 2016. Under their terms I had to pay the money into their account and I still have not received any payment despite agreeing to give them some of my money for their services.
Same story as you other unfortunates really, i.e being fobbed off with 'a cheque was sent the post'. Who in this day and age uses cheques!

Avoid this outfit at all costs!!

"Do not not trust this company.They take …"

Do not not trust this company.They take the up front fee and do not chase up the debt unless you chase them relentlessly for an update and pressure them to do so.. They also took a no win no fee cost of £600 up front front me and stopped chssing the debt after a year and said I am not entitled to a refund!!! Scandalous .DO NOT TRUST THIS COMPANY

"Dont waste your time and money with this company! I had to take them to a small claims court to get my money"

Complete shambles - They have had my money for almost 5 months now and customer services manager () is not returning my emails...some customer service there! On the 21st November I was told that she would "schedule a meeting with the Finance Manager to discuss this and obtain a payment date for you" it is now 16.3.2017 and no payment date - She seems to take my frustration personally like a teenage girl would. Apparently according to Her GuardRec received all monies owed to me on 1.11.17.

I honestly cant begin to tell you how bad I have been treated - They never tell me what I want to know - One example being she suggested (In A sulk) that I write to the managing Directors office without giving me any contact information.....Sigh.
Avoid this company - I have read similar reviews...One being he never got the full owed to him and when he complained they never returned his calls. I think I will employ a separate debit company to chase GuardRec for my money!.....Update - They have just complained about this review - Seriously this company is a joke and a disgrace to the industry......They paid me about a week before it went to a small claims court (They had my money for about year)....and only because I managed to get them into a corner - SERIOUSLY AVOID AT ALL COSTS.

"Utter disgrace"

I went to this firm through a fax the company sent me offering a second to none service " no other firm could do more " . From start to now they have been an utter shambles whom have collected no money in over three years . They have cost me money for nothing ! save your money , cut your losses and avoid this firm at all cost . The firm also told me that they have no authority in Scotland after they took my money .

"Don't touch them with a barge pole!!!!"

I was sold their service over the phone a year ago; they promised my debt would be collected in 6/7 weeks, that their charges would also be collected from the debtor and if I wasn't entirely satisfied there was a "money back satisfaction guarantee". All of this was lies.
They failed to chase the debtor for months. They emailed ME to demand money instead of the debtor! I tried to claim back on my guarantee only to be fobbed off. They said they had collected all the money - but then claimed under their T&C's that they had the right to hold on to it for 90 days. In the end they didn't actually pay me any money for 5 months after they had collected it and lied about the cheque being in the post. When it did arrive it was only 30% of what they had been engaged to collect. When I have queried why they haven't passed on all the money they failed to answer my emails, and they never call you back. They are a nightmare to deal with - avoid them like the plague!!