"Don’t bother with these cowboys!! Took my money and never received order! Luckily I paid with PayPal and got a full refund after reporting them. AVIOD"

Been ordering from Hangsen

"Spent £20 on liquids none arrived I’ve…"

Spent £20 on liquids none arrived I’ve also sent 3 emails and left one voicemail still nothing!!! Shocking customer service *avoid*

"Very disappointed about HANGSEN"

Since 2012, we have been buying and selling millions of e-cigarette products from various Chinese producers and resold them in the European markets. The only company where we experienced quality issues with so far, has been Hangsen.

We have addressed the issue to Cathy Chou from HANGSEN, but they refuse to take our complaints serious despite numerous attempts to resolve the situation with their quality issues.

"Ordered 5 e liquids"

Ordered 5 e liquids
One of which was already out of date.
Email sent they requested photos however when the photos were sent never heard back from them despite a few emails
Terrible customer service.

"Ordered on the 20th March have sent…"

Ordered on the 20th March have sent quite a few emails and have not been replied to very disappointed that I have paid out almost £20 for nothing.

"Always delivers and very helpful if any…"

Always delivers and very helpful if any issues.

"Not received my order yet"

Not received my order yet , ordered 13th October ,

"don’t waste your time"

Never received order. Sent messages but no reply. Avoid.

"Long delivery time"

Whilst the actual product and the price are excellent, the waiting time for delivery is inordinately long. I have had two "How did we do?" requests since my order, and it is still not here!

"Fast delivery"

Fast delivery, no problems at all