"Misleading Booking System & No Customer Support"

I booked York Self Drive Boat Hire through VisitBritain Shop while I was on holiday, specifically for February 22nd, as that was the date displayed when I made my booking. However, when I received the confirmation, the date had changed to March 22nd, which I did not select.

Since I was only in the York for a short time, I am completely unable to use the ticket at the later date. I immediately contacted customer service expecting a resolution, but they simply told me that I had chosen March 22nd and refused to help. Despite explaining that their system must have made an error, they refused to offer a refund or any alternative solution, hiding behind their "non-refundable" policy.

This experience has been extremely frustrating, and their refusal to acknowledge a potential issue in their system shows a lack of responsibility. I will be escalating this to my bank as a disputed transaction, as I did not receive what I paid for.

If you’re thinking about booking through VisitBritain Shop, double-check your booking details and be aware that they take no responsibility for system errors! I will not be using this service again.

"Awful customer service"

Awful customer service - I filled in a form twice, emailed and spent ages on hold trying to talk to someone and no one picked up. The next day when I tried to call again there was an automated message saying their phone lines were down - 2 weeks later they still have the same message! Don't bother booking through them, it's cheaper to go direct to whichever attraction you want to go to, and you'll get better customer service there.

"Awful."

This is the official shop of the british tourist board and it is utter garbage. We booked 5 tickets to two different attractions and recieved no tickets to either. We got a code from the National Lottery Day's Out website, and the Visit Britain Shop website claims they can only be used in the UK. We are booking from the UK. It is attrocious. When we used the "Request a Callback" feature, they never did. We arrived to both attractions with no tickets and had to pay again for entry.

"I ordered an Oyster Card on October 5th…"

I ordered an Oyster Card on October 5th with an expectation that it would be swiftly delivered. In ordering the card I entered the "date of departure" as October 13th.
I hadn't appreciated that this was the date that VisitBritain work to in respect of delivery (via Post Office).
With no sign of the card on the 9th, 11th or 12th I felt that I may have been scammed.
I owe you apologies as the card arrived yesterday (the 13th).
Thank you for providing an efficient service.

(I am writing this for the benefit of future customers who like me may not appreciate the signifigance of the date of departure).

"Unseriöse Firma, die Ihre Kunden bewusst mit ungedeckten Vouchern betrügt."

Wir besuchten London vom 19.10.2020 bis 22.10.2020. Im VisitBritain-Shop kauften wir den „London-Explorer-Pass (4 Choice)“

(1) Besuch SEA LIFE London Aquarium: Der Betreiber teilte uns mit, dass mit dem „London-Explorer-Pass“ keine Zusammenarbeit besteht. Nach Scann des QR-Codes wird der Voucher abgelehnt. Wir bezahlten 87,00 Pfund (96,04 EUR) für das SEA LIFE London Aquarium aus eigener Tasche.

(2) Besuch The London Dungeon: Der Betreiber teilt uns mit, dass mit dem „London-Explorer-Pass“ keine Zusammenarbeit besteht. Nach Scann des QR-Codes wird der Voucher abgelehnt. Wir gehen.

(3) Besuch London Eye: Der Betreiber teilt uns vorab mit, dass mit dem „London-Explorer-Pass“ keine Zusammenarbeit besteht. Nach Scann des QR-Codes wird der Voucher abgelehnt. Wir gehen.

Auch alle weiteren auf dem elektronischen Voucher aufgeführten Attraktionen teilten uns mit, dass mit dem „London-Explorer-Pass“ keine Zusammenarbeit besteht.

Auf Anfragen bei VisitBritain-Shop per Mail wurde nicht reagiert, eine telefonische Hotline gibt es nicht.
Trotz mehrfacher Anfragen per Mail wurde und bisher der Preis des „London-Explorer-Pass" nicht erstattet.

Fazit: Unseriöse Firma, die Ihre Kunden bewusst mit ungedeckten Vouchern betrügt. Da im Netz viele Fälle mit ähnlichem Verlauf geschildert werden, geschieht dies offensichtlich systematisch. Finger weg von diesem Anbieter!!! In London gibt es viele seriöse Anbieter günstigerer Kombi-Tickets.

"Fantastisk oplevelse!"

Jeg købte 2x Oystercards med 20pund på hver så vi nemt kunne rejse rundt i London.
Jeg bestilte i god tid, da det skulle sendes fra udlandet, dog ankom begge kort inden for én uge og er netop kommet hjem fra London og det virkede som en drøm.. Kan KLART anbefale dette!
Oystercards kan også købes i London hvis dette ønskes i stedet, der er maskiner som i DK, hvor der også kan tankes op.
20pund var rigeligt til 3 dages turisttur i London og vi brugte dem flittigt :D

"Ordered Oyster cards on 27/11/18 for…"

Ordered Oyster cards on 27/11/18 for our upcoming trip to London on the 6/12/18. They didn’t get delivered I recommend just buy them
when you get to the station so much easier, Don’t rely on this service.
They never answer the telephone when you call them even when you leave a message for them to call you back they don’t, it’s all though email which could be days later.