"We turned up late for the viewing as…"

We turned up late for the viewing as the sat nav led us on a merry dance. However Paul was extremely gracious & friendly.
Very helpful & polite. I highly recommend Ainsworth lord

PHargreaves

"Not Great."

My stepson rented a house from Ainsworth Lord Estate. He's had loads of problems shower not working, major drafts in living room, so cold it's not used.They are only interested in getting the money. He was a little behind on his rent and I got a threatening letter of them as his guarantor. Why not just inform me with a text or call as soon as there was a problem. I've seen him on TV pretending to be a really caring person. Lol!

"Thieving Estate Agent"

Ainsworth Iord Estate is an unethical firm that everyone must avoid.
I contracted the man Paul to let and manage my property. He instead leased it out to a social housing company as his company's property.
On February, I informed him that I wanted my property back, and that was the last time he communicated with me. He has ignored my emails, retrained rental proceeds he has received from my property, denied me access to my property and ignored my solicitors emails.
He is simply a thief and I intend to drag him to court for his nuisance.
I should have listened to the advice of others who had dealt with him in the past. He is no good a person.
DO NOT DEAL WITH THIS ESTATE AGENT, AS OTHERS HAVE ALSO SAID.

"Infuriating"

Paul, the director of Aisworth Lord Estate, highly recommended a surveyor he used regularly & trusted, for a property we'd offered the full asking price on.

When the surveyor's report came through claiming it was not a mortgageable proposition, he instantly changed his mind about him. Paul said we should overlook the opinion & the identified repair work over 75k. Paul advised that we should now fork out for another surveyor for a 2nd opinion.
His advice is comical. It gets better!!

He took a deposit of 5k from us, explaining at the time that it was just a goodwill gesture to show we were serious buyers. After the report came through, we told Paul on 29th Sept, that we can not proceed, we asked him to return the deposit.

Paul was now not forthcoming with communication, so my wife gave him a 1star rating. The communication instantly improved, she received an email threatening her with legal action for rating him. The prison attire is definitely not for her. 😆

Paul claimed on 5th Oct, that he's been in talks with the vendor to prevent us from losing our deposit. My wife has trust issues when it comes to him & insisted we visit the vendor. It pains me to say it, she was right! On 8th Oct, the vendor confirmed her suspicion.

We decided to confront Paul in person today. When asked why he still has our money, he said he would be transferring to the vendor this week. 🤔

Paul said he was hoping to negotiate, he could offer us deal so we wouldn't lose our deposit. We asked him what he proposed. He's response "why don't you buy half the premises it would cost less". I can't stomach this man.

My wife entertained him & asked for the price. Paul said 75k.

Now for simple maths:
Surveyor = 100k for full premises
Half premises = 50k
Paul's DEAL for half premises = 75K

I wonder if Paul failed maths

"3 in 3 months"

Having recently sold one property for full asking price (within 24 hours) and rented 2 more with Deb & Verity I am satisfied that they deliver both a good service and, a command of the 'local' knowledge on both pricing and 'what a tenant actually want's'. They both made constructive suggestions on the 3 properties and worked hard to deliver on promise.

I would certainly use them again

"DO NOT USE - AVOID AT ALL COSTS"

DO NOT USE! Absolutely awful service! I arranged an appraisal yesterday with Verity due to take place at 11am this morning. I sat outside the property for 10 minutes and nobody turned up. When I called their offices, they said they had been delayed and would be around 15 - 20 minutes. Had I not called, I would have been none the wiser.

I did not receive any kind of notification about the delay. They did not show any remorse or regret. All I can say is they are highly unprofessional and I would steer well clear of them. I can only imagine how they treat buyers and tenants if this is how they treat sellers and landlords!

"AVOID AT ALL COSTS"

AVOID AT ALL COSTS - very dodgy!

Very dodgy - a house gets listed on the Sunday, you book a viewing on the Monday first thing, they then call you and say that the property has been sold and the vendor has no interest in listening to other offers.

The people who show you around claiming that offers have been placed. You then check with the office and you realise that there haven't been any.

If you are thinking about selling with them, DON'T. If you are unlucky that you are buying a house through them... good luck!

"Used them several times over the years"

Used them several times over the years. The employees who show you around the premises lie to try and influence buyer behaviours, and the office based staff are not much better, often trying to manipulate the client to push their own agenda.

I can only imagine that their Google reviews have been doctored, or clients incentivised to provide good feedback.

Avoid of possible, not always easy though if they are selling the house that you want to buy!

"Superhelpful staff"

The staff were superhelpful, polite and very knowledgeable. They knew the area well, was realistic in valuations and very honest with me. I have sold 2 houses with them and would not hesitate to go back again.

"Avoid."

As an investor looking for property I have seen a large number of properties and a good selection of estate agents across the North and west, never have I been so disappointed with the service and attitude of an estate agency, they are rude on the phone when making enquiries, the agent who drives the range rover acted incredibly unprofessional, turned up in shorts and a tee-shirt to a viewing was a little late to the appointment, yawned as he walked through the door and then acted completely blasé over the conditions of the house, honestly made me feel like we were a nuisance my first impression was he was the bosses kid and would rather be anywhere else.

If you are selling a property, do yourself a service and find someone who actually cares, I wouldn't buy a property from this agent even if it was going to make me a fortune, I would loath anyone else paying them for such poor service.