"Supposedly I won a couple of auctions…"

Supposedly I won a couple of auctions but I never received notification from them, they say they emailed me 3 times. I checked inbox, spam and deleted and nothing from them. They now ruined my ability to bid on all HiBid auctions and they don't care at all that I never received their emails. The amount was for $45,000.00 and they didn't make one phone call to me to see if I received email. They are extremely rude, arrogant and they don't deserve to be dealing with the public. Shame on HiBid to have such losers working with them.

"These guys price fix"

These guys price fix. One bidder, at the last hours swept every single precious metal and jewelry lot with a spot price (or higher) bid. There is NO WAY, in a million years, that a single person is going to buy out an entire auction, unless it is the auction themselves. Anybody can see through this.

If you don't believe me, wait until the last hours of any of their auctions, go to the bids received tab, and look for the same name EVERY time. Hundreds of lots, all the same bidder. Ridiculous; never will I bid at AAE auction again and you can take the one crappy item I won and put it where you defecate.

BTW - Their name is not Assured Asset Exchange, that is a DBA. Their real info is:

Adam Hill, 245 Hwy 25 W Corbin, KY 40701, Phone: 606-528-3760, Email: adamhill99_at_gmail.com

Organization Number 1018454
Name American Jewelry & Coin Auction LLC
Name in DE American Jewelry & Coin Auction LLC
Profit or Non-Profit P - Profit
Company Type FLC - Foreign Limited Liability Company
Status A - Active
Standing G - Good
State DE
Country USA
File Date 4/19/2018 10:34:40 AM
Organization Date 3/7/2018
Authority Date 4/19/2018
Last Annual Report 8/20/2024 10:27:38 PM
Principal Office PO Box 400
Corbin, KY 40702
Registered Agent ADAM HILL
PO Box 400
Corbin, KY 40702

NEXT STEPS: State of KY Attorney General

"ounce of gold will cost you more"

I bought an ounce of gold from this website. Actually won (2) of them. Won them at at a good price. I read the terms and everything. My problem that I had with them was the cost of shipping, (2) one ounce gold bars do not weigh much. I understand there are handling plus postage. When I received the receipt, it showed $96.00 . That right $96 US dollars. I sent them a message which they replied was for Insurance cost plus shipping. Now I'm thinking shipping is about $10, maybe $15. But $80-$85 for insurance!!!! It's a bit excess!!! I sent another message for a copy of the UPS receipt (UPS shipping charge shown on my receipt) their reply was the tracking number from FedEx only!!!!! Since shipping/handling/insurance are not disclosed, I'm assuming they want to make more money in that cost and not letting customers/government know. I will not be purchasing from Assured Assets Exchange again!!!! I'll purchase from Gold dealers and probably pay a little less without HIDDEN FEES!!!!

"Refusal to take card payment"

I won a few items and would like to use my card instead of a wire transfer. I dont know any of you personally. I dont trust my banking information being out there like that.

"I have been trying to get in touch with…"

I have been trying to get in touch with support to change my credit card on file and no one answers

"Duplicate jewelry in many auctions"

Well I have noticed after a ring I won (shipped in timely manner) shows to be on several other auctions as well, leading me to believe that the jewelry is fake no matter what they say. I have seen so many new auctions selling the same jewelry and other items that were in my first auction. Sketchy to me. I never had an issue with shipping or payment. But I guess I'm tapping out.

"Atrocious customer service"

The item listed was not clear and I asked for a refund of the cost and the customer service was extremely rude. I was expecting that the item i bid on was a handbag and not a painting print of a handbag! I would definitely be careful in doing business with this company.

"DO NOT BID ON THEIR AUCTIONS"

DO NOT BID ON THEIR AUCTIONS! I recently bid on an emerald ring with an "appraised value" of $5500. I understand this is not the value of the ring, but like many others, I based by bid on the ring being somewhere in the ball park of at least half that. I paid $730 for the ring plus the outrageous premium of 21%. When I got the ring I was seriously disappointed. I took it to two local jewelry stores and was told it was worth $200 at best. When I contacted Assured Assets I was told the appraisals aren't theirs and your warned not to bid off the appraisals. I was then called a "baby trader" whatever the hell that means. These people are frauds. I've filed complaints with HiBid and the Kentucky Secretary of State, which probably won't do any good. Beware of these scam artists.

The auctioneer did tell me he would buy the ring back for $200. lol.

"SCAMMERS CANT FULFILL ORDERS "

WIRE MD THEM MONEY AND COULD NIT FULFILL ORDER!!! But they continued hosting auctions selling the same exact stuff. This company is a scam.
Suppose to be fine extra fine and uncirculated condition half the stuff was way worse condition and selling it uncirculated stay away!
Company is a ripoff

"DO YOUR RESEARCH!"

Their so-called appraiser Premier Gem Laboratory (PGL) doesn't even exist in the BBB. When I inquired about this they said they don't know why. When I asked if they would issue a refund if the items were found to be fake, they threatened to pass my invoice off to the next. Told them to go ahead and shove it. Do your research!