Fabletics UK
Choppy Strudwick
"Con company."
Con company.
Sign you up for expensive monthly subscriptions without telling you! Avoid ordering anything as you'll soon be paying £55 a month for it
Andrew
"So easy to place an order with Fabletics"
So easy to place an order with Fabletics
Jackie Osborne
"Awful company"
Awful company. Be very careful when ordering, they sign you up for a subscription without making it clear, then take money the following months. Impossible getting your money back. They also don't make it easy to cancel, I was on hold for 30mins
Jade Stroud
"Make in impossible to not be a member"
Make in impossible to not be a member. Signed up for the discounted sale then didn’t explain clearly you will be charged 50 a month and get one vip credit for something that’s not even priced more than 50 a rip off
ffion jones
"Awful company and the clothes are not…"
Awful company and the clothes are not great quality at all.They leave you 4 days with in the month to stop the vip credit going out which is 54.99 ,why not let customers cancel their credit at any time.The vip credit doesn't seem a bargain either as the quality is awful.I bought the long black padded coat for winter that should of been £170 and got it for £70 as a vip, it does not hold any heat.Really disappointing and customer service awful.The system you have doesn't seem to work and very confusing, took me 1 hour to cancel my subscription
Kacey Gillian
"Would be good if when you select a size…"
Would be good if when you select a size that it would not show out of stock items. A section for just items that you can buy with the vip credit. Jumpers that are not all cropped or short. Especially in winter. More range for men. There is very little variety most are there all the time with the occasional one off .
Fiona
"Awful company"
Awful company. They ignore you, keep trying to take your money and then just cut off mid conversation during a chat saying we are closed now. I WANT MY MONEY BACK!!!!
Leanne Bower
"Steer well clear!!!! Scammers"
Steer well clear!!!!
Purchased a one off order of two pairs of leggings for £24.99. However, I was completely unaware that they automatically sign you up to their VIP membership costing £54.99 per month!!!! They only tell you this when they send an email informing you the first payment to them of £54.99 is being processed!
I contacted them, speaking to an advisor in the Philippines, and eventually they agreed to cancel my membership & refund the first payment. This was after trying to offer me various discounts to stay with them. Hoping I will get refund. Meanwhile I contacted my bank to cancel any future payments to them & raise a dispute in case I do not receive my refund.
An absolute scam - beware and do not order from them unless you’re happy to pay £54.99 per month!!!
Victoria Hancock
"Another SCAM warning! "
Spent £25 in December then on January 6th had £54.99 taken out of my account, no warning, no notice and because it’s start of Jan pushed me overdrawn and into bank charge! There is NO transparency around this ‘VIP’ membership when you buy from them. I have no recollection and definitely no intention of signing up to be charged £54.99 a month later!!
Stay away and please don’t get caught out like, seemingly most of the customers on this forum. Very poor ethics Fabletics.. you know what you’re doing so stop apologising and start changing and stop SCAMMING people!
Mtr
"Money grabbers"
Awful. The customer service is shocking, it took 7 hours for a live agent to get back to me on WhatsApp and when she did she just kept stalling trying to get me to stay in the membership. I’m still waiting 20 minutes for a reply from the previous message. It shouldn’t be this hard to cancel a membership. Couldn’t cancel it on the website on my profile, couldn’t call them, the email was an automated email which said it could take 5 days for a reply. It’s an absolute joke. I would give this company -10 stars if I could as 1 star is far too generous.
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