"Bad Pre Sales Knowledge - awful after sales - going to Trading Standards Now"

I ordered a Dorado GT4 from them - pre-sales was good (I thought at first) - and arrived next day as promised.

However, then it went wrong.

Firstly - the Windows OS installed was a trial version and they didn't include the disk or the license key. However, this was sorted around a week later when they shipped it separately.

However, I clearly stated to the salesman I need a system that I could hook up twin DVI monitors as it was for a member of staff that did photo/design work and they needed digital quality displays

He said this one came with DVI and HDMI so that would be fine as long as my monitors accepted HDMI. I checked and both monitors accepted DVI and HDMI.

Arrived and while 2 monitors can be hooked up only 1 can be digital - the other has to be analogue

It has take 2 weeks to get them to finally accept that the PC will not output twin digital outputs

I have asked what they intend to do about it - I have NOT asked for compensation or asked for a new graphics card free

I explicitly stated I would pay for an upgrade for the grahpics card and will send back the one that's installed if they send me one that will output twin digital

Several days passed and not a word.

Finally, got a message to call them and was told that "I have tried but they won't budge and won't do anything - just go out and buy a new graphics card" they said.

Appalling service - appalling pre-sales knowledge

I am now going to go to Trading Standards. I will NOT return the PC for a refund because it is fully up and running - just not working as it should. I spent 3 days installing and getting it set up so I am not going through that again. I will have to go out and buy a card that fits.

They wouldn't even tell me what card would fit in this machine - just "go and sort it yourself" I was told over the phone.

I would NEVER recommend this company to anyone ever. A company is built on how it deals with the customers after the transaction. If all they had done was say "We are sending out a graphics card that will work - pop the other one back to us and we'll charge the difference" then fine.

I was NOT asking for a freebie - I accepted it was likely to be lack of knowledge on the salesman part but we all make mistakes and I would happily pay for an upgraded card - just SORT IT OUT!

But to tell me to just buy another one myself is terrible service.
I simply cannot believe there is a company that doesn't go bust that offers this low level of service.

"Shocking disregard for their customers within customer service"

I totally agree with Tony's comment. I have placed an order for Next Day Sigma GT5 on 24th Dec. Guess what. I still have not received my PC after more than one month, which should be next day delivery. Every time I call customer service, they are not interested to help me, but asking me to pay more for Saturday delivery. Unbelievable!!!

"NEXT DAY DELIVERY A CON , POOR CUSTOMER SERVICE"

Here I am again its tuesday and im indoors waiting for my 'next day guaranteed' computer which I ordered last friday (even paid saturday delivery charge) . No customer support on weekends but are happy to take your money . Im just wondering now is it going to be worth the exciment because it most probably wont work when I get it . Poor customer service

"Awful Company"

Computer developed fault within one day. Asked for a refund and was told we don't do refunds - when I pointed out that I was legally entitled to a refund and If i didn't receive one I would contact trading standards they became very abusive. I relented and my system was returned to them a total of 5 times before I located the fault myself.
They are a disgusting company and I would urge anyone to avoid them

"If i could give less than one star...i would!"

Please don't trust any of the 5 star reviews that have suddenly appeared within a couple of weeks, i'm possitive they are all from Cube who at the begginning of November had a one star rating (head back to the review starting from the 05 October 2010
by 'paul grant' to get a real idea of how this company works!...not many 5 star ratings back there i promise you!)

We have had nothing but problems from a computer that is under one year old, it has had 3 hard drive changes (the first i had to do myself here and the second they actually did there...and still problems), and now had to have a motherboard change due to the shoddy nature of the computer that they built.
Both times when the computer was returned to them to be 'fixed' there was absolutely no communication with us with timings, when it would be returned etc, and both times it was returned in the same box we sent it in with no note explaining anything they had done/found.
The technical support, although mostly polite, seem to know nothing more than me, and mostly um-ed and arr-ed over the phone.
A decent company would have replaced the machine after the second set of problems instead of blaming us for damaging harddrives (yes that really happened...) and ignoring our persistant questioning over whether all our problems were caused by a faulty motherboard until the 4th time the computer broke.


Pllleeeeeaasseee save your money and buy your computer from a reputable company and not Cube247. I urge you!

"Great System"

I bought a new PC from Cube a couple of weeks ago and am so impressed. The system itself is brilliant, really quick, very quiet and looks good. I’d been meaning to replace my old PC for a while – it’s just one of those things that you keep putting off until next month, and the month after etc.

I left it so long that my PC just died one day, and I needed one urgently to get all of my work done over the weekend. I had a look on a few sites but Cube seemed to be much more aggressively priced. They offered a few next day systems, however none really suited the spec I wanted and to upgrade would mean a longer delivery timescale.

I gave them a call and spoke to a really helpful chap in sales who allowed me to upgrade to a bigger hard disk and processor and still have it the next day. So I ordered at 4.30 on a Friday and the system was with me at 10am the Saturday morning. You can’t really ask for a better service that that!

"The Worst After Sales Service I Have Ever Encountered"

The one star rating on this review site suggests fraud. I make no suggestion of this but this company do not deserve 2 stars. If there was a zero star category I would have used that.
I purchased a Dorada system from Cube in February 2010. I was initially pleased with the system but I did have some items on the original spec swapped without being told (eg my 1TB Seagate drive was substituted for a Hitachi drive).
The system began to suffer frequent crashes and eventually the mother board failed in August with the old blank screen 8 beep message. I was very disappointed that this had happened after such a short space of time.
I decided to drop it off at their address near Wetherby for repair. I was rather surprised to see their shiny premises as depicted on their web site were in fact one of the rather shabby units on the Thorp Arch Trading Estate and not the plush offices as depicted.
This should have set the alarm bells ringing.
I left the system with one of their engineers who was unable to provide me with a formal receipt. “We don’t tend to do that” he explained.
Anyway I took a chance, made a note of his name and left it with them.
Several days passed and no news and so I began a series of calls to their “technical” team. Eventually after much chasing I established that the problem was the mother board and all other components were working fine.
I asked them to leave the existing hard drive intact as although I had a back up of most of my data I didn’t want to have to reinstall all my applications etc.
They swapped the mother board and returned it to me in possibly the worst packaging I have ever seen. Their delivery people, Interlink, delivered it with no signature and left it around the back of my house. It rained but that’s a different story.
“Sorry, we didn’t have any suitable boxes” was the response when I complained to Cube.
Upon inspecting the PC I discovered that my old full size mother board had been replaced with a half size board. This therefore didn’t extend as far as the expansion bays on the PC case and therefore I had no expansion possibilities. I couldn’t even fit in my firewire card rendering it useless for video editing. It had far fewer USB slots (the only free bay had been taken up with a 4 x USB card to cover up this issue), no external SATA connectivity and no optical audio out.
I contacted them to ask why they had replaced my original board with an inferior model and was told “this is the standard replacement”. After having to involve their customer services people they relented and I returned the unit for a replacement motherboard. This again took far too long and involved me chasing them on numerous occasions.
During one of my chase telephone calls I also discovered that despite me specifically asking them not to touch my original data they had reinstalled windows and formatted my old hard disk. I realised at this time that there were some minor pieces of data that I did not have backed up so I decided to purchase a new 1.5TB hard drive and asked them to make the original a slave in the hope that I could recover the data. I had asked them to do this recovery for me but they said that “we can not touch our clients’ data”. So essentially they can’t touch it but they can delete it!
I complained about their poor service and lack of care and was told “you should have backed it up”. Fair, point but the fact remained that they had needlessly deleted my information when I had specifically told them not to.
When the PC eventually arrived back I was further concerned to see that they had only supplied a 1TB drive and not the 1.5TB I had been forced to buy due to their total lack of care. Again I complained and I had to provide photographic evidence of the 1TB drive as they basically accused me of lying.
The final chapter came when I started using the system and Windows asked to be registered on-line. The key code I had was now invalid. Cube once again excelled themselves by basically telling me to go away and sort it out with Microsoft.
I have never come across a more shambolic after sales service in any business I have dealt with before. Cube’s technical people seem to be genuinely nice guys but I am afraid that from my experience they are totally inadequate and just muddle along with no real clear idea of what they are doing. To be told by one of them when asking about the key code “I can’t get my head around this – it’s been one of those weekends” hardly inspires me to ever consider using them again. Indeed, despite still having plenty of the warranty remaining, if the PC fails again I’ll just skip it and buy a new one from a reputable seller.
The same goes for their customer service. They showed no willingness to work with me to resolve my problems, all of which were caused by their initial product failure and then a series of botched repairs.
If reading this saves just one person from having to suffer the pain of buying from these people then it was worth the effort.

"BSOD Cube247 computer"

I bought a computer from Cube247 (a standard computer which took them 3 weeks to build - they promised 2 weeks), it gave a BSOD after 2 days and then many times after that. I complained for weeks, but they were reluctant to give any advice. I sent it back eventually and they have it now for more than a month. It took them a while to duplicate the problem, after that they swapped out the motherboard and then forgot what test they did in the first place to duplicate the BSOD. They just put you computer in a corner on some kind of test and then forget about it. You have to phone then everyday and ask them how is it doing and whether it BSOD to remind them about your computer. So now they are still testing it. They mess me around endlessly. I will never ever buy anything from this company again. I wish I can get my money back, but they just refuse.

"Bad PC & No Service"

I have had my PC for a few months now and it has crashed time and time again, cube247 refuses to answer my e-mails and calls. They have left me high and dry. Now I have an expensive PC system that I can't use as it keeps on crashing all time. Work and setting lost on a daily bases. They lied about everything.