"window pane replacement…"

I needed a window pane replaced because the seal had gone and I had condensation in-between the double glazing. I contacted EMPLAS and was dealt with by Stacey Moore, Commercial Aftercare Co-ordinator who was helpful and dealt with this matter swiftly. A repair was arranged and the windowpane has been replaced.
Good aftercare and customer service.

"Yes im operator machine"

Yes im operator machine

"Faulty Windows, No Accountability – Avoid Emplas!"

Extremely DISSAPOINTED with Emplas for their complete lack of responsibility regarding the failure of all four windows in our home. These windows were installed just two and a half years ago as part of a new build, but now every single one is faulty. The builder’s warranty (Curo) has expired after two years, and Emplas claims their warranty is also only two years, so they're unwilling to help—even though every window has its own individual issue.

One of the most concerning problems is with a fire exit window, which has locked itself shut despite being properly maintained. This is a MAJOR SAFETY RISK for me and my partner in case of a fire.

Another window doesn’t lock at all, meaning it can be pushed open even with the handle down, creating a SERIOUS SECURITY RISK. Most insurance companies wouldn’t accept a claim with a window that can’t be secured.

At the back of the house, another fire exit window’s lock is permanently stuck, and it feels like it could fail at any moment—leaving us with no fire escape options if it does.

The fourth window is so stiff that if we try to open it, it’s likely to break just like the others.

We’ve had multiple repair companies come out to quote for the repairs, all stating that the locks used were of cheap quality and not the standard locks used within the industry. These repairs will cost us hundreds of pounds, and Emplas is doing nothing to help.

They recommended two local tradespeople in our area who use Emplas products, so we reached out to them for help. The first contact number was invalid, and the second company only supplies windows, meaning they couldn’t handle repairs. This ended up being completely unhelpful.

Additionally, I came across another 1-star review where the customer was offered a "replacement lock free of charge," despite the hardware being outside the 2-year warranty. This raises the question of double standards—what exactly determines whether you're eligible for a replacement or not?

I cannot recommend this company at all—poor quality products and poor customer support to back them up.

"EMPLAS not abiding by warranty"

Very disappointing to find that Emplas are refusing to repair the failed patio door (that has failed in a manner that presents a danger to life fire hazard). The door was supplied with a new build property and the developer (CALA Homes) warranty (2 years) has run out. One would assume the EMPLAS 10 year warranty would hold true - but no they have so far refused to assist in a matter that would cost them pennies to remediate versus the hundreds of £ it will now cost me to remediate.

"I am being very generous with the 1…"

I am being very generous with the 1 star !!!!
Have a house built 2 and a half years ago with windows installed by Emplas . Multiple windows do not now open properly and catches are stuck or loose. Have complained to Emplas who say the warranty is only 2 years so will do nothing to resolve the problem even though there is obviously a defect with the product.( one of the windows has barely been used) I would definitely not buy from this company unless you want to replace handles/catches every few years! There are only 16 reviews on this site and 5 of them are 1 star .... need I say any more?

"Emplas Customer Service"

The Emplas Customer Service is always professional & friendly. Whenever we have an issue the staff at Emplas respond quickly & deal with the matter efficiently.

"There flippin awesome,,"

There flippin awesome,,

"Another Great Experience with Emplas"

Many Thanks to the Emplas team of drivers that delivered our frames & glass last Tuesday. What a great team & an asset to Emplas.

They turned up on time in an Emplas branded lorry neatly presented in Emplas uniform. They quickly assessed the area outside of our unit & parked the lorry in a way to make unloading efficient, whilst being mindful of other businesses on the industrial estate who needed to move around the site.

Both drivers were cheerful, friendly & once they had confirmed the order with us they swiftly set about helping with unloading. There was a constant flow of good humour & willingness to be helpful. They genuinely seemed to enjoy their job & that showed in their behaviour & attitude towards the task.

Thanks Emplas

"I emphatically recommend Emplas"

I emphatically recommend Emplas, quality industry leading products with top customer service and support.

"Our experience"

Using there in house window designer is easy. If there are any issues or needing some advice on products or your order they are always there to help.

Our customer support agent Hazel is always friendly and quick to assist when needed. The products come in when requested but if there are any problems with the order, they are quick to inform and confirm then next date it will be in.