"I had exceptional service from Casper…..."

I had exceptional service from Casper for a few purchases. In one case, a pillow shipped a lot later than normal and they remedied the situation without me even asking. The products are great - the cooling pillow actually cools, and my Snow mattress is perfect.

"One of The Worst Experience..."

As title stated, buying from Casper was one of the worst experiences I had with a retailer.

I ordered the repose bedframe with pillowboard back in November, with the estimated delivery date in early January. I understood holiday seasons and shipping delays, so I was expecting it probably by the end of Jan the latest. Feb comes and no sign of any shipping or order updates (no tracking was provided in any given time). I contacted customer service and after emailing back & forth for days the only info they could provide is that it was "in-route". A week goes by no update, contacted CS again and was told it's "almost" at their shipping partner which is a 3rd party that they use for delivery. Another week goes by, contacted CS again, this time they told me the "shipment has been lost"! I tried to remain patience when they told me they will send a replacement right away. Same story, another 2-3 weeks go by and multiple emails, no updates, phone calls, or tracking info... It is now almost 3 months from the day I ordered. I finally decided it is not worth my mental stress and physical stress of sleeping on the floor for months. I requested a full refund and take my money elsewhere.

I will never spend another cent with Casper and would recommend others to do the same.

"Casper do not honour their guarantee..."

They do not honour their guarantee - we purchased a bed from them in 2019 which is now causing back problems as it has sagged.
We initially dealt with a member of their team who was helpful and we exchanged many detailed emails with supporting evidence and pictures as requested. We were then handed over to Michelle who deals with the UK who suggested we turn the bed (which we had previously explained we did regularly) and purchase a £300 topper - she just wanted us off her to do list appalling service and didn't even respond to emails

"Waterproof Mattress Cover Saves the Day..."

This review is specifically in regard to the waterproof mattress protector. I’ve had the mattress protector for about a year and it has done a good job protecting my mattress from menstrual spotting (the most common stain danger for my mattress). But this weekend, it unfortunately had to deal with a much heavier duty test case: large volume diarrhea from a bacterial intestinal infection.

I was so worried that I was going to pull up the mattress protector and find the foul stuff had managed to get through. But that’s not what happened: my mattress remains pristine.

I’m not usually a review writer. But when something does its job this well I think it’s worth noting.

My mattress itself, a hybrid model that I’ve had for three or four years, remains super comfy.

"Recently purchased a casper pillow --…..."

Recently purchased a casper pillow -- and don't regret it!

It was the normal and patented casper standard pillow. I also purchased the feather pillow, but the standard pillow is really the winner.

I use both nightly and improve on my sleep quality as it's flexible and the perfect size.

"Fies und asozial..."

Fies und asozial. Ich habe mich angemeldet und sollte anrufen. Dann legen die einfach dreist auf, weil ich meine Handynummer nicht ganz korrekt angegeben hatte, da ich zwei Nummern hatte. Statt dass man am Telefon bleibt und erklärt wie man es ändert, legt der P*nner einfach auf. Können mich ma. . Geht man so mit Kunden um? Richtig unfreundlich und widerlich

"stand up company with integrity..."

stand up company I had problems with my bed and they gladly replaced picked up and upgraded my mattress I cannot say better things about this company The mattress I have now is unbelievably comfortable and like it was built correctly

"I recently purchased a mattress and box…..."

I recently purchased a Snow mattress and box spring from Casper, and while I have to say the mattress itself is incredibly comfortable and supportive, my experience with customer service has been nothing short of frustrating.

The mattress arrived on time and is as advertised—super comfortable with a good balance of firmness and softness. I’ve been sleeping better since switching to it, and I have no complaints about the quality of the product itself.

However, the customer service experience left a lot to be desired. When I ordered my mattress and box spring, I was told that the box spring would be picked up after delivery, as part of a "one-for-one" policy. But when I called to schedule the pickup, they told me that this was not the case—apparently, I was responsible for disposing of the box spring myself. I even had to go through multiple calls to get clarity on the issue. Every time I spoke to someone, I received a different answer, and in the end, no one was willing to honor the initial promise.

While the mattress is great, the lack of follow-through on their customer service policies and the lack of accountability has left a bad taste in my mouth. If you're looking for a solid mattress and don't mind potentially dealing with poor customer service, Casper is a good option. But if you expect them to stand by their promises, be prepared for some disappointment.

"Bought the Casper Snow..."

Bought the Casper Snow, bc everyone says you need a good mattress.

After a month, I can barely tell a difference between the Snow and the $300 Amazon mattress I had for the past 6 years, that I never even rotated. I’m so confused by this.

Don’t bother getting the pillows either, you’ll lay your head on it and go straight to the mattress. It’s not, but it feels like a goose down pillow missing 3/4 of the stuffing. It’s okay if I fold it in half, but that’s a ridiculous way to sleep. It now rests in between my legs or on the floor.

Oh, I’m also arguably sleeping warmer on the Snow than I did on the $300 Amazon mattress. Have woken up drenched 3 times in a month and that maybe happened 3 times over the life of my old mattress.

I’ll admit it so you don’t make the same mistake. I paid $3,000 for a heavier & more difficult mattress to dress, awful pillows, and sweaty sleeping.

"I love my Casper pillow!..."

I love my Casper pillow!