Primestreetwear

Shopping & Fashion
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285 reviews
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Primestreetwear

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Callum

1.00/5.00

"Drop-Shipped Cash Grab ❌"

My order still hasn't arrived after 3+ weeks and to be honest I've lost all hope in getting a response or refund.

Absolutely useless, non-existent customer service (like most cash grab companies it's just an automated reply BOT service) so no matter if you email or phone you will get nowhere but closer to death due to stress.

Avoid like the plague and if you're reading this review, please report the company IP to PayPal and Trading Standards. You can view that the company director is a 20y/o "Entrepreneur" based in Switzerland (alarm bells)

Maybe turning up in person to their London office may suffice, but probably an empty office block with WFH dossers.

21/11/2024

Jill

2.00/5.00

"Wouldn’t purchase from them in the future."

Item took a while to arrive, arrived with damaged packing and item was also damaged. Facilitating a return and refund took almost 2 weeks to sort out. Website states they will cover the cost of return postage if the item is faulty, which was not upheld. I then ended up having to raise a case with PayPal to get my money back. Poor customer service with lots of excuses about the faulty item with lengthy time to get replies to emails.

20/11/2024

KarenJ

1.00/5.00

"Do not buy from this company, they are useless!"

Update: still have not had a response and have now reported them to Trading Standards and contacted my bank to help get my money back.
WARNING, DO NOT BUY FROM THEM.

Ordered a pair of Big Boy jeans on 1st September in dark blue. Was sent the wrong colour, emailed them about returning them and eventually, on 21st October, was given a address to return them to. Sent the jeans back at a further cost to my myself and they were delivered and signed for on 25th October, still haven't had the refund and they are now ignoring my emails. Have spoken to a solicitor and sent them a 'before court action' letter giving them 7 days to refund my money - they are a bunch of complete scammers and their website is full of false promises - DO NOT GIVE THEM YOUR MONEY.

19/11/2024

Emily Salvesen

1.00/5.00

"No refund, fake items "

They wouldn’t give me a refund when I purchased the wrong size so I tried to sell on eBay. The trainers didn’t pass authentication so I can’t even sell them. Item must be a fake. Rip off con artists. Stay away.

14/11/2024

Rajvinder

1.00/5.00

"Ordered a Real Madrid Jersey "

Ordered a Real Madrid Jersey , i received the Jersey but it is like Kids size. The reply from Emily was they realised it was the wrong size and they would rectify this. Since then no communication and my last email was I rather prefer a refund as this is not getting resolved. 20th September i emailed the problem. Today is 8th November!!! Still nothing resolved. Very bad company!

08/11/2024

customer

1.00/5.00

"This company sent me a fake supreme…"

This company sent me a fake supreme T-shirt. Asked me to send pictures which I did. They admitted to it being fake. Apologised. Told me to give it to charity and that she had told her supervisor to refund me a week ago. I asked for an update twice and here I am
A week later. No reply, no refund and a negative review which I wasn’t even going to leave as I know as humans mistakes are made but this customer service is shocking. I would NOT recommend using this company.

27/10/2024

Ava T

5.00/5.00

"Stussy tee fits perfectly after washing"

After a few washes, the Stussy tee kept its shape and didn’t shrink at all. It still fits like new and holds up well.

24/10/2024

Andrew Cavanaugh

5.00/5.00

"Simple sneaker cleaning tips that work"

They’ve got simple cleaning tips for sneakers that really work, and now my kicks stay in top condition.

23/10/2024

Harper

5.00/5.00

"Sneakers for long concert nights"

I wore my Jordans to a concert, and they were comfortable even after hours of standing. They gave me solid support, and I didn’t have any issues with slipping or discomfort. Plus, they looked fresh with my outfit.

21/10/2024

Sarah

5.00/5.00

"Stussy tees stay soft"

I was worried the fabric would lose its softness after a few washes, but my Stussy tee has stayed comfy. Really impressed with how it’s held up.

20/10/2024
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