"Aviod this company"

We placed a 4k order 5 months ago. It has not been delivered and (after many emails) I'm told it will never be delivered. Despite this fact Ace packaging has not refunded us and are now ignoring all emails. Looking at companies house they seem to be in financial difficulty. They are clearly struggling, which is sad for any company. But they seem to be so wrapped up in their problems that they lack a moral compass.

"BE AWARE"

If no stars was an option, I would give that! So after placing an order in Nov for my sons business and paying up front as requested it appears I am not alone in experiencing major issues with this company. We are owed £5700, others much more. My gut told me not long after there was issues and after never getting any real information from them, the phone lines always cutting off and never providing me with the proof that I consistently asked for, today 16th Jan, I have received an email blaming the supplier and that there is no monies to give me a refund and that they are taking advice from Solicitors (Begbies Traynor) for reference these are not solicitors. I have the gentlemans contact number if anyone would like to contact me, I will pass on. I am currently taking legal advice on how to proceed. I have set up an email address which yournotaloneinthis @ outlook.com so if any other clients have also had the pleasure of paying for something they never received from JIRS Group Ltd t/a Ace Packaging, and been fed a load of utter lies, then please email over any information you want to share, specifically timelines and reasons why you are not getting your goods. This may help getting the justice my son and others so clearly deserve.

"The worst experience imaginable"

The worst experience imaginable - 10 months of delays - they aren't able to pay their manufacturers, who have held my stock hostage and demanding I pay all their outstanding bills of another £20k to get my goods, which were due in July 23, and in Jan 24 still fighting... management team are not to be trusted. They have lied to me countless times. Please do NOT fall for this. Avoid

"Please don’t use this company"

Please don’t use this company, we have been lied to about lead times and the location of stock and the progress of our order, to which they admitted. We then asked for a refund of £10,000 for a new order that had not yet progressed and they have still not paid us back two months later and don’t reply to our emails. This is not a professional company.

"Ordered branded tissue paper from this…"

Ordered branded tissue paper from this company When it arrived, about 20% of it had been slashed and was ruined. Mt Account Manager was really helpful and offered to send the 20% again for free. However, since then I have had no contact, The Account Manager left and despite lots of chases, no one will answer emails or calls. I am now left with a FedEx bill for £71 and no tissue!

"Ace Packaging have been providing…"

Ace Packaging have been providing branded packaging for us for a year now. Excellent customer service and friendly efficient manner. Even if there is an issue with delivery times they are very helpful and will go above and beyond to ensure customer satisfaction.

"We are absolutely delighted"

We are absolutely delighted with our experience of using ACE packaging for our branded tubes. The customer service was excellent and prompt. The quality of the packaging was just as we had hoped. Thank you so much for an excellent service and product.

"Shipment arrived today and have to say…"

Shipment arrived today and have to say i'm well impressed, top quality and exactly what I wanted. Whole process has been stress free and quick. Advisor James was fantastic
Will be coming back in future, thank you

"Ace packaging has been our packaging…"

Ace packaging has been our packaging supplier since day one!

They have always provided us high quality products and I can confidently say that the packaging provided has given us the luxurious/quality edge over our competitors!

Highly highly recommend using ace packaging…ask for James!

Thanks
Craig - Tipi Cold Brew

"Was a pleasure to work with"

Was a pleasure to work the James and his team, incredibly prompt and informative process with plenty of communication throughout. Bags arrived early, looking perfect and pristine.