"I got fined AED 1800 because Avis did not insure and register their car."

I have a lease car from Avis that was in an accident and needed repair. They gave me a replacement vehicle. Last week I was pulled over by the police because the registration and insurance had expired and I was fined AED 1800 and 2 black points. So far Avis have not taken any action and do not respond to my attempts to contact them about this matter. This is just one example of the extremely poor customer service I have experienced with them. Avoid at all costs.

"Catastrophic experience with AVIS UAE"

Catastrophic experience in addition to being really scammed!

I confirm all the opinions received by AVIS UAE. It is not for nothing that this society whose practices are shameful and dishonest accumulate 1 * and very bad opinions (on Facebook, Google...)!

AVIS UAE uses intimidation techniques, lies and plays on the misunderstanding and fatigue of travelers in order to sell you optional insurance unnecessary and overpriced.

When I took a vehicle, the ticket salesman cheated me to force me to take optional insurance which she clearly told me was mandatory (CAN NOT get the car without). After several exchanges and many misunderstandings, she let me believe that it was in fact a deposit to be paid and that I was guaranteed that I would get my money back. I tell you that but we were 7 witnesses that day (and ALL confirm the same thing)

After 1 hour at the counter (and before, 7h of plane) to recover a car already paid in advance on the website: we get the car. Do not expect an impeccable car: we had a very damaged car with the interior going into pieces!

Back in France, I actually learn that they will not give me back my money and that in fact I signed for insurance that was optional. Clearly, I just have me and despite many reminders, AVIS UAE does not let anything and informs me that I will never see my money.

Prefer a competitor like Hertz or Europcar with whom I have never had trouble rather than this shameful and thieving company. Another tip: never pay in advance and on the internet, in case of problems on site you can always go elsewhere!