Ronseal

Construction & Manufacturing
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655 reviews
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Customer Reviews about

Ronseal

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Mr Andrew Warbrick

1.00/5.00

"Bought some sage green finish for an…"

Bought some sage green finish for an outdoor building that just did not go on very well after five attempts bought alternative products one coat and it looks great , customer service said they would look into the problem after 3 week I contacted them again and was told not an issue with paint must have been stored wrong ,what a load of rubbish I used it the same day I bought it anyhow got some from Athol paints locally and the job looks great no thanks to Ronseal at all.still waiting for the reply to this review .6 ,9 24.

29/08/2024

Emperors Tailor

1.00/5.00

"Ronseal Quick Drying Woodstain ABSOLUTE…"

Ronseal Quick Drying Woodstain ABSOLUTE RUBBISH.
It is so thin and with so little pigment that it doesn't cover ANY blemishes in the existing old sanded down paint. 24 hours after application it is full of water stains due to rain (yes that damp stuff that paint usually protects your woodwork from). It's about as much use as a chocolate fireguard. NEVER EVER AGAIN.

27/08/2024

Jayne Fisher

1.00/5.00

"Rubbish customer service and product…"

Having written a review about ronseals floor wax , they quickly posted in here to say they would be in touch to offer a resolution.
Sure they did, they emailed me a number of times asking for photos of this , receipts, pi tires of the floor, then the process that I used to apply , whether I thought the colour looked strange in the tin over the course of two weeks I had over 6 emails . With the final one saying thanks for all the information this will help us to maintain quality for the future... Some resolution. So not only advertised wrong colour but wastes my time over two weeks for nothing . Awful customer service and 'nor what it says on the tin' product

23/08/2024

justyna nowak

5.00/5.00

"Justyna is a life saver "

The most professional and polite advice from Justyna ( we both have the most beautiful name in the world). I had no idea that I will have to communicate with someone from my home country in English. Best wishes to the whole Team. Great products and great technical department!

21/08/2024

mary laidlaw

1.00/5.00

"I have always used ronseal cupboard…"

I have always used ronseal cupboard paint, with no problem
This water based one is dreadful
Ive used brushes and a roller the effect is so bad.
Never again

15/08/2024

Peter Gallagher

1.00/5.00

"Why do I bother with Ronseal"

Yo can certainly see why Ronseal has 89% bad reviews
You ring for customer service ask for someone technical no chance.
Nobody has any idea how to advise a customer on their products.
I paint my garage floor every year and each time after a few weeks the paint starts to lift.
You may ask why do I do this
My wife likes the colour.
This year I was determined to find out why it lifts so quickly.
I asked the so called technical people.
No response no idea
I resolved to go U Tube
Following these instructions I spent 3 days preparation.
After washing I applied 3 coats @90%
Over 3 days
2 coats @100% over 2 days
Leaving the floor 4 days to dry
2 weekslater it starts to lift
Emails sent to complain no response just spent £104 on two tins
Cand find the MD to write to but reading past recent reviews I can see why
Gallagher Peter

15/08/2024

Adam

1.00/5.00

"Did everything on the tin of ronseal…"

Did everything on the tin of ronseal premium decking oil on smooth planed deckimg boards contacted customer care team through email for a 5 day conversation to be told to buy ronseal decking stripper then use that then buy ronseal decking cleaner to use that then buy yet another tin of ronseal deckimg premium oil thanks for that diabolical solution I will love to spend another £130 on this product when originally spent 60 pound on the tin of oil for 2 coats for it to go blotchey white when rained 8 hours later states rainproof in 90 mins 🤔

10/08/2024

Steven

1.00/5.00

"I purchased a 750 ml Ronseal Radiator…"

I purchased a 750 ml Ronseal Radiator Paint in gloss white. I wish I had never chosen this product as the paint is totally rubbish. I applied one coat and the radiator looks a complete mess, the radiator has a streaky look, it has a rough finish, it is definitely not a gloss finish The paint quality is extremely poor. I complained to Ronseal customer service via email, I sent them pictures of the radiator, Ronseal response was woeful, it was a complete waste of time complaining to them, just like there radiator paint they were awful. I wish I had read the reviews on Trustpilot before buying a Ronseal product. Do not waste your money on buying there radiator paint, or any other paint products they make.

04/08/2024

Michelle Stenson

1.00/5.00

"Don't buy Ronseal"

I wish I had read to reviews below before buying. I purchsed three tins of Red Moroccan garden paint. Used the first one and when I opened the second it was a noticeably different colour. I had half the job done, but then ended up with two colours and it looked ridiculous. I send the photos to Ronseal and they said they would only refund for one can, but I don't know which one was faulty and had to buy an alternative brand to cover over it. Customer service shocking slow and poor in response. (Originally told me it was my fault for using a wooden stir, until I sent a photo of the instructions on the tin which did not instruct this and then he advised it was a faulty product.)

31/07/2024

James

5.00/5.00

"Great customer service given by Justyna…"

Great customer service given by Justyna - helped with advice. Very quick to respond and courteous, many thanks would definitely recommend.

31/07/2024
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