Jim Lawrence Lighting & Home

Home & Garden
badge Company profile claimed
712 reviews
Overall Rating
Customer Reviews about

Jim Lawrence Lighting & Home

Write a review about www.jim-lawrence.co.uk
Show Reviews

Heidi Bryant

4.00/5.00

"Received our toilet roll holder that…"

Received our toilet roll holder that matches our mirrors. Beautiful. The only let down are the screws, could do with some rounded heads

Update: Thank you Jim Lawrence for sending two sets of new screws. Shout out to Anna from customer services.

14/02/2025

Andrew Mackrill

5.00/5.00

"Our electrician was able to install all…"

Our electrician was able to install all the fittings without any problems and we are very pleased with the result.

14/02/2025

Sara Murray

3.00/5.00

"Never have the words "as a gesture of goodwill" been said with so little goodwill..."

Very excited when lights arrived, less excited than my electrician who rolled his eyes when he saw the packaging - paraphrasing his actual words but he said JL lights look great but the fittings are often not great - he said I needed an additional part so I called JL to be told it was an extra £33 and that it was in the website as a recommended extra (if so why sell it separately?). I was disappointed as I had a discount code that is used for the initial purchase and was also told it would be an additional £7.50 postage... When I said this the customer service person was very condescending and cold - eventually said as a "gesture of goodwill" (how I hate that phrase!) they would waive the postage charge, but this was all done in unpleasant way. Such a shame - I bought some not-disimilar looking lights from Dunelm for a quarter of the price and their customer service was impeccable - friendly, professional and helpful... I think JL are starting to believe their own hype!

14/02/2025

Anna

5.00/5.00

"Good communication on order"

Good communication on order, speedy delivery and quality product

14/02/2025

Mrs Joanna Hudson

5.00/5.00

"So impressed with the product and service. "

Recently purchased beautifully crafted brass internal door handles. Delighted with the product, most helpful communication regarding my queries, outstanding service and prompt delivery, Have bought from Jim Lawrence in the past, they never fail to impress.

14/02/2025

JB

5.00/5.00

"Wonderful customer service and high quality craftsmanship"

Over the years I have purchased curtain poles, finials and curtain rings and have always been so impressed by the quality and craftsmanship but I also want to highlight the exceptional customer service. On this most recent occasion, I made contact via the phone and the member of the team who served me was so efficient. I was working towards a tight deadline and asked if it was possible for a speedy delivery of the curtain rings I had ordered. As it was at the end of the day and getting to the latter end of the week this was going to be difficult, however they arrived the next day. The efficiency and helpfulness was so appreciated.

13/02/2025

Amanda Sevenoaks

5.00/5.00

"Great quality products and Charlotte…"

Great quality products and Charlotte who I spoke to was very helpful. Looking forward to some more purchases!

13/02/2025

Vicki Scott

5.00/5.00

"All the staff are so helpful and the…"

All the staff are so helpful and the lights are first class.

13/02/2025

Mike R

5.00/5.00

"Excellent product range "

Excellent product range and seem good quality. Helpful staff
Thanks

13/02/2025

BRIDGET BURRIDGE

5.00/5.00

"Beautiful design "

Beautiful design adds to the room a touch of class

13/02/2025
Built for truth-seekers. We collect real reviews so you can find reliable businesses fast. Share your insights—help the next person out.
© 2025 - All rights reserved

Latest from the Blog

--