MyFlightSearch
Linda Munro Bowes
"Refund Help"
Has anyone received the refund they were owed from this company?
If so, please let me know how you did it. I’ve been waiting since December 2019 and have not received it yet. Any help would be useful.
Mike
"I’m A US soldier we have very limited…"
I’m A US soldier we have very limited times on our phones. I’m still in training I wanna see my family so bad! And I booked the wrong time and wrong airport I need my moment back asap so I can book another flight. I need help please. I just wanna see my family and I’ve called and emailed and I need answers asap
Sherry Volpicella
"The funds cleared the bank"
The funds cleared the bank, never issued e-tickets. This is an awful company. I have been transfered to idk how many departments. HUNG UP ON BY AT LEAST 1/2 A DOZEN TIMES. I've asked for any flight in a 2 day window. From either PHL or LVIA.They have not offered to refund my money if they can't book a flight. I just want to go home. I will be contacting the better business bureau and the US department of transportation and complain if nothing changes in the next 24 hours.
The company did finally issue my ticket, i got home. but this is still what i had to go through to get there. I will not sugar coat this review as they asked me to. I will not change it, as this was my experience. I will never use them again. Btw all calls go to India or some other country. There is no "Las Vegas" office, as their website says, I called Las Vegas, they answered in India or Pakistan or wherever, but not Las Vegas.
Katherine Meichel-Ouwerkerk
"I wish I had something wonderful to…"
I wish I had something wonderful to write about this company but I will tell you my story and let you decide if you want to book with them. ( I would highly suggest you don't ) 5 days ago I booked a flight to see my daughter. They charged my credit card in Us funds. But I saw no tickets. So I sent numerous e mail messages asking for my tickets. I tried calling their phone number and it went a generic voice mail, that simply said please leave your name and number. Which I did about 5 times. Finally I came on and wrote a review with my experience. Within about 2 hours of posting the review I got a call from a guy telling me to check my e mail because my tickets are there. He asked me to go to the website of the airline I am flying with to check my booking. I told him I would call him back but he had no phone number to give me and said he would call me back. During that period of time I checked and it looked like my booking was valid. When he called me back he asked me to give them a good review. I said I would once I was on the plane. But I did delete my previous review. So then today I get an e mail saying as per my request they have cancelled my booking and It may take up to 2 billing period to get my funds credited back to my card. Now I am calling the airline directly and trying to book my tickets... This has been such a huge amount of grief and not worth the few dollars I was going to save. A really good learning experience for me, I will never use this site and if I can give you any advice, you shouldn't either. It felt sketchy from the start. I think they are nothing but a scam. Now I will wait to see if they actually credit my card or not. But with only a few days left until I fly out I am now buying more tickets . DO NOT USE THIS COMPANY.
Lucy Lucille
"My overall experience with this…"
My overall experience with this merchant had been ok__until I recently booked a flight leaving from Philadelphia to LA. I booked this ticket February 24th for $232.78. The merchant charged me 1,232.78. As you can imagine, I am furious and STILL (3/11/20) haven’t received my money back. When I call to speak with customer service, they speak to me as if I am the one wrong. I do not recommend this company! The hopper app is much better.
Nigel Dicks
"My flight to Toronto got cancelled just…"
My flight to Toronto got cancelled just a week before my departure date and I was worried that I would have to pay more for making a new booking. But myflightseach representative got me a deal I couldn’t believe until I got my e ticket.
pam rowland
"I spoke with Sam Rogers earlier today…"
I spoke with Sam Rogers earlier today because I had completely misplaced my itinerary for a trip to Amsterdam. I did not know with whom I had booked, had the wrong dates and the wrong airline. Sam succeed in solving my problem in a timely and friendly manner. I never felt anything but his sincere desire to solve my error. He worked on the puzzle and, not only solved it but made sure I had seats (of course i had neglected that as well). I am so impressed to be assisted in this manner. It is a rarity in our crazy world!!!! Please give Sam more than an "atta boy"!! He saved the day!! Thank you for hiring such a great man.
Carolina
"This site in unbelievable call numerous…"
This site in unbelievable call numerous of times trying to take to a live person and all you get is please get a message and someone will contact at their earliest convenience. This is exactly why I am cancelling this booked flight because of poor customer service . I would not recommend anyone to book with them
DCous
"Worst experience EVER"
Worst experience EVER! They sent me TWO emails saying they could not confirm the purchased ticket due to increased airline fees & that they did not charge my card. After receiving the email, I went ahead & purchased a ticket directly with the airlines. Two days later, I received an email from MyFlightSearch stating again that my booking had been cancelled. Less than an hour later, they charged my credit card $1851! When I called their “customer service” - no one answered. I called the 888 number on their website for help with reservations...only then did I get a live person. Then, I had to insist on speaking with a manager. He eventually joined the call. He claimed I was charged due to a technical glitch in their system. He claimed they had sent me an email informing me. No such email was sent until I called! Needless to say I didn’t hang up until the credit email was received...but of course it will take 14 - 17 working days for my credit to be issued! Ridiculous! Horrible experience!
Louise
"Excellent service from Sam Roger…"
Excellent service from Sam Roger exchange number 5057 help me get update on baggages sears again very good service polite and efficient
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