"Ordered ladders on next day delivery"

Ordered ladders on next day delivery, they weren't delivered, waited a few days and contacted them, low and behold we had a message to say the delivery had been attempted, we know for sure it wasn't as I have a ring doorbell which wasn't pressed, neither was the motion sensor activated. I requested a refund, which I still haven't received, minus the £50 restocking charge from the supplier. Do yourself a favour and find a company which directly supplies the ladder, not a middleman.

"Don't buy from this company"

Whatever you do - don't buy from the company! The company behind this website is really called Austin Group Ltd. If the product is faulty - they deny the problem and won't resolve it for you. Purchase from another company and save yourself a world of pain.

"I ordered wooden step ladders that…"

I ordered wooden step ladders that firstly say they were in stock but turns out they were not and then they said it would take 2-3 weeks to deliver, so I placed the order. I called back after 3 weeks, as they had not turned up, and was told the ladders would arrive in the next day or two. They didn't! I then called back after 4 weeks and was told by another operative that they have not been ordered at all!!, and that I would need to wait another 3 weeks. So cancelled. Appalling service. False advertisement. take your money and don't give a damn.

"2 ladders apparently damaged in transit…"

2 ladders apparently damaged in transit waited in 2 days off work for a no show wouldn't use them again!

"We ordered some ladders"

We ordered some ladders, which cost a lot. Unfortunately they were unable to fulfil the order. I was told we could wait for stock to arrive or we could request a refund. We couldn’t wait so we requested a refund. Within two days the money was back in our account! All emails were dealt with promptly. Would order again if we ever needed anything!

"This is a shockingly bad company"

This is a shockingly bad company. Reviews above refer to (a) poor quality, (b) poor value, (c) poor customer service. I’ve been waiting for more than two months for my order to arrive. They don’t keep you up to date with your order and when chased, refuse to give a firm delivery date. Their customer service is insolent and rude. With this attitude, they deserve to go out of business. Avoid dealing with them unless you want a load of grief.

"Excellent service!"

I recently ordered a Lyte NELT320 triple extension ladder from ladders.co.uk
Their price was the most competitive I could find and the ladder was delivered within the quoted time frame.
Excellent service!

"Awful ladders not at all like the…"

Awful ladders not at all like the salesman told me to buy these are squared rungs not d rungs I’m now being charged 50 pounds to send these ladders back totally unhappy

"Awful Customer Service"

The back foot of the ladder completely snapped off after 2 months of purchasing the ladder. No help from customer service to replacement feet, they don't do them? really. Told me to go to the supplier of Lyte ladders who gave me a wrong code for the feet. I was told I can not return the ladder either. Wished I had read the reviews first too 😡

"Customer service is appalling"

Customer service is appalling, its like dealing with a small child (Charlie). They say they have stock when they dont, they are just middlemen doing nothing apart from passing order to suppliers. Ladders didn't arrive, tracking was wrong but they wont admit to an issue and ask the same stupid questions over and over.

AVOID AVOID AVOID