"These people are inhuman they need to be investigated seriously they are killing people and ruining lives"

Ok so to write a review I had to tick 1 star. They deserve no stars been with them over 20 years lots of repair problems main one being rising damp. Always a loop hole for them to hide behind totally affected my mental health over the years. It's an absolute disgrace they get away with everything even ombudsman there's just now way of winning with them. Recently done a damp course in my home knowing I have chronic illness and left it so bad I'm devastated. I had recently decorated and was so house proud! They promised to put it back the way it was an disappeared when they done the damp course. Left me with no wallpaper or skirting boards, a chest infection and depression. Also didn't tell me till after the work was done that I can't rewallpaper for 12months. I've always reported it had a solicitor twice but they still manage to get away with murder. I've tried every single strategy but nothing works they will do anything to ignore and make there tenants look bad before fixing the problems. Also they allow there contractors to treat residents however they please this can be very intimidating for women alone at home, I know this because when a complaint is made nothing is ever done except for discrimination to the resident.

"Your housing are lucky I gave them…"

Your housing are lucky I gave them a star. We have been tenants for nearly 4 years now and in that Time we have been paying for gas heating and hot water, but 7 months ago my wife discovered that we are also paying for hot water via an electric water heater which runs away with the electric, my wife contacted them concerning the matter and they were in denial over the problem but my wife is like dog with a bone and she would not back down until your housing accepted there were errors on there part, they are now going to have to reimburse half the flats that were fitted with damn water heater and charge the other half that were not converted and still only had the gas to heat both water and heating, they have said they are not going to charge the latter now but are still charging us for paying twice until they can decide how much to reimburse us, they are now saying it could take a further 60 days as they have never come across this situation before but they have had nearly 5 months already to sort it out. Getting past from pillar to post comes to mind, absolute rubbish your housing

"corrupt"

This company is corrupt. they cover up all the negligence with B S or smart legal people. ASB, smoking in buildings,no maintenance,drug dealers,and much more. Shame on you

"Your housing very bad low ratings from…"

Your housing very bad low ratings from Everyone dint fix my room black fungus all sorts very bad I have copd lung surgery s and tho s 2 put bit of plastic on window sill over wood it's out side room I pay council tax to breath black fungus mould frezzing room damp house won't replace gates or poles how can anyone get thos poles out of the ground them self not possible your responsibility we all pay rent bedroom taxs it's not right your's need to do work jobs proper look after Tenants no matter what it's only fair

"Fix 360 couldn't fix a cup of tea"

If I could leave a minus number of stars I would. I've lived in my house for 4 years with nothing but trouble and aggrevation. Not just with Your housing group but also their contractors.They seem to be under the impression that I'm stupid with only a low double digit IQ,trust me when I say they are Very mistaken,they can't,won't or don't know their own tenancy agreement or even basics of the Landlords Act and Disability act. It's about time that these people were exposed for who and what they are.

"Ignorant Bunch of Morons (Warrington Branch)"

Upon reading on-line reviews, coupled my own experiences, it is evident that they are an inconsiderate collective of like-minded morons who do not give a toss about their tenants. I, personally, over the past several years have contacted these cretin’s numerous times regarding things from minor repairs to simple advice/clarification on matters and I was ignored on every account. I have even had to pay for repairs which I know are the responsibility of Your Housing Group as I’ve checked my tenancy agreement to confirm this.

Recently (June 2021), I decided to try my luck to see if I could get a response from them as I have a very large tree in my property that is causing numerous issues. Guess what? Yeah, you guessed correctly. I was ignored yet again!

Brief summary of my latest encounter:
• 25/06 21 – Telephoned Your Housing Group
regarding tree in question but could not get
through
• 25/06 21 – Online request to Your Housing Group
regarding tree. IGNORED!
• 30/06/21 – Email request to Your Housing Group
regarding tree. IGNORED!
• 02/07/21 – Email (follow-up) request to Your
Housing Group regarding tree. IGNORED!
• 06/07/21 – On-line complaint to Your Housing
Group regarding lack of correspondence etc.
IGNORED!
• 09/07/21 – Complaint about above via Resolver
platform – this too went IGNORED!
• 16/07/21 – Emailed Your Housing Group
expressing my disappointment with their
systematic practice of ignoring me – oddly
enough, this too went IGNORED!
• 21/07/21 – To my surprise I received an
unexpected email from YHGs very own Tree
Surveyor (Mr. John Cheetham). You could have
knocked me over with a feather!

Bearing in mind - although my details had been forwarded to a Tree Surveyor, I still have not received a direct response from YHG themselves.

The Tree Surveyor:
On 20/07/21 an appointment to survey the tree on 27/07/2021 was confirmed via email. However, the surveyor turned up, unannounced several days earlier and we almost missed him. While it made a refreshing change to actually be acknowledged by somebody from YHG, it soon became apparent that this guy was coached at the same “We Don’t Give a Toss” Collegiate of “Screw Customer Services” that the rest of YHG were ill-trained at.

He clearly didn’t want to be there, and his body language spoke volumes. He did not apologies for turning up on a different day than arranged and nor was there any pleasantries from him. At the very least he should have said something along the lines of: apologies for turning up unannounced Mr.? only I was in the area blah blah blah. There was nothing. In fact, I don’t think he even addressed me by my name.

To be frank, the guy was quite rude. He barely gave me eye contact and whilst I was attempting to engage with him, he was more interested in looking at his phone. Even when replying to me he was still looking at his phone. He was rude and ignorant!
Likewise, as I was trying to explain the issues that the tree was causing, he rudely interrupted me (whilst still looking at his phone) and highlighted that they are not legally obliged to do XYZ and that it would take a court order for them to do anything other than the bear minimum. Eventually he agreed to prune a few low-level branches and nothing more. Why he even bothered turning up is beyond me; I can reach the these branched myself. It is higher up the tree that’s causing the bulk of the issues. He just wasn’t interested.

One particular ironic aspect about YHG that made me laugh uncontrollably is their so-called customer service page, where anybody can leave feedback – good or bad.

Apparently… and I quote: “We are dedicated to consistently providing an excellent customer service.” REALLY!

Lastly, I would have given YHG minus 5 stars given the chance, but unfortunately, I had to award them one star to be able to post my review.

Enough said!

"Its a nightmare when you need repairs…"

Its a nightmare 😱when you need repairs doing. 😵I've been waiting over a year now for my pipe work to be rejoined. They use the repair company fix360 who used a pressure rodding to remove a blockage in my sink. It blew the pipes apart and also broke my washing machine. I have to keep ringing them and reporting the repairs online.🏃 I've had to make complaints and we are over a year down the line with them jobs not done. There was a leak from the flat above me that's damaged my ceiling,walls and flooring and I'm still having to remind them about them jobs. 😠I want some answers. Why they can't sort repair jobs out is beyond basic human comprehension. How much longer am I expected to wait. You've had well over a year. Its almost a year and a half now. Your well aware of my complaints & the list of jobs, so why am I still waiting ?😟😕

"This Company Doesn't Care About Repairs.s"

This company avoids repairs .We have had a leak which eventually ( after a long time ) was "fixed ". The fixing was one hours work , and when the Surveyor came to check on the work , he said it had been done incorrectly . Even the surveyor told us I am putting this in my report - but don't count on them coming back .They haven't .After numerous e mails to them - all responding the contractors will be in touch asap - still nothing .We are having to do the repairs ourselves .
It speaks volumes that they don't respond to all these negative experiences on Truspilot .What a shame Truspilot don't rent out houses !!

"Shame cant give them 0 joke of a…"

Shame cant give them 0 joke of a association. None helpful when need help. Should be shut down

"I have been a housing association Platform …"

I have been a housing association tenant for 18 years. Platform took over my tenancy with Waterloo housing. Since then they are the worse housing group to contact. They take weeks to respond to any kind of repairs required. They are also a nightmare to contact on the phone. The portal for the email to contact them is a waste of time to.