"Very unprofessional and a waste of my…"

Very unprofessional and a waste of my time. I met with an advisor on 7th. An individual was supposed to be helping me understand my bill as well as I was in dispute with Scottish power. Today I contacted them to provide additional information and it was only through my contact that I learned the advisor decided he could not help me with my case. They didn’t even have the professionalism to let me know they could not assist.

"Leap -go elsewhere !"

Leap -go elsewhere !
i was persuaded that this company would be perfect for our legal accounts - this is not the case ! the clients account and office accounts are seperate which does not help keep a good eye on the daily account side - it take ages to post anything very long winded and once you sign up and have any problems they are never there to help - i will have to live with this but to my regret !

"Promise u loads of thing end up getting…"

Promise u loads of thing end up getting nothing time wasters avoid scammers !!

"AVOID AT ALL COSTS !!!"

Can only agree with other reviews , completely patronising and pompous agents transfer you to another third party to deal with any boiler claims , AVOID this company at all costs see other NEGATIVE reviews !!!!

"Another Government scheme failure"

Another Government scheme set up to fail.
Staff think they're actually helping.
Trying to advise us on what we've been doing for years,just common sense stuff. Felt so patronising.
Sent useless stuff out like door draught excluders that I've actually bought myself before and don't stay on,they're useless.
After telling them I have limited plug sockets, they sent me a box of remote control plugs?
Absolutely useless!
They also referred me,so they say to charities that may be able to help.
I've heard nothing.
Thanks to SSE and OVO I now owe over a thousand pounds!
I've got several disabilities and I'm on benefits.
Nobody cares thus debt is not my fault.
I have been paying the agreed amount out of my ESA for years as well.

"Absolute waste of time"

Absolute waste of time. No help whatsoever. Plenty of promises on leaflets but nothing offered. AVOID AT ALL COSTS.

"A complete waste of time"

A complete waste of time. Company colleagues waffle through excuses and apologies passing client from pillar to post and pretending they’ve tried calling but no reply and no voicemail to leave message…strange how all other voicemails and calls are received/registered!
I will never “applyforleap”again nor recommend.
Company should be honest and upfront instead of playing “make believe” at the expense of the client.

"3 months, no help, confused staff"

I had an appointment 4th Feb and it is now 10th May... The chap I spoke to was very pleasant. He explained that the home visit services were on hold due to Covid however I would be receiving the energy saving light bulbs in the post shortly as many of mine had blown. Each month since my appointment I have contacted LEAP asking where these bulbs are. They even done a review questionnaire with me but as I said to the lady on the phone, so far I have nothing to review. She said she would get the problem resolved and have my bulbs sent out. April came, no bulbs I am living in the dark! Again they said they would look into it and get it resolved. It is now May and this time a lady said that they never were sending me out the bulbs. They can only supply them during house visits.
These guys are hilarious...
So I've been sat in the dark waiting for bulbs that were never going to arrive but noone bothered to ring me back to tell me there had been several mistakes in communication.
MORE TRAINING NEEDED FOR STAFF. As well as a client communication procedure.