"CEASED TRADING!"

CEASED TRADING!

I ordered my garden set early May with a mid-June delivery estimate, after multiple calls and emails I managed to get partial delivery early July with promises the remaining items would arrive later in July. Fast forward 6 weeks and I get an automated email from them stating they have ceased trading and to contact an insolvency company (whose email address supplied also bounces back!)

"Order paid in May"

Order paid in May, still nothing, now the company is in administration. I tried many times to contact them though various ways. Emails are just standard emails, phones never answered.
I now have to try and get the money back from the bank.
DO NOT BUY FROM THESE COWBOYS

"We never received the merchandise nor…"

We never received the merchandise nor the refund despite multiple chasers. Phone call were not answered, nor were emails. I had to do a claim with my bank to get my money back.

"So out and out won’t be giving anyone…"

So out and out won’t be giving anyone their money back and have said you need to contact your bank for a refund .

Email from insolvency company:
Thank you for your email

We regret to inform you that due to ongoing market pressures, Out & Out Original Ltd has ceased trading. Castle Hill Insolvency has been instructed to assist in placing the company into Creditors Voluntary Liquidation (CVL).

The aim of this email is to answer some frequently asked questions that have arisen. Should you have additional questions that are not covered below, please feel free to reply to this email and we will come back to you as soon as we can.

If you haven't done so already, please provide your order details to ensure your information is included in the schedule of creditors. This will ensure you to receive all relevant correspondence in relation to the liquidation process.

We expect to send a letter in the coming weeks detailing the liquidation process to all the company’s creditors. This letter will serve as the necessary evidence for seeking refunds.

FAQ’s

What has happened to Out & Out Original Ltd?
The company has ceased trading.

I have paid money to Out & Out Original Ltd; what happens now?
Unfortunately, Out & Out Original Ltd is unable to provide you a refund for any monies you have paid to the company. The company has significant other debts, and no creditor can be paid in preference to any other.

You are an unsecured creditor of the company and will have a claim in the liquidation. If, however you have made a payment via a credit or debit card, we would recommend speaking to your card provider or bank about seeking a refund from them via the chargeback scheme. You may need to provide evidence to them confirming the company has ceased to trade. A letter will be sent to all creditors in due course.

I paid via bank transfer or cheque and can’t get a refund from my bank; what now?
The monies owed to you will rank as a claim in the liquidation and you should complete a proof of debt form and submit to this email. A copy of the proof of debt form is included in the letter to creditors.

What happens if goods I have received are faulty, damaged or missing parts?
The company is no longer able to provide replacements for faulty, damaged or missing parts. We recommend contacting your card provider as detailed above in ‘I have paid money to Out & Out Original Ltd; What happens now?’

What should I do now?
If you are unable to source a refund from your bank or card provider, please submit a claim in the liquidation, using the proof of debt form provided with the letter to creditors.

If you have any questions in addition to what has been covered above, please do not hesitate to contact us.

"FAKE-DON’T USE"

I placed an order at the end of June.
I have not received my order and this company have now ceased trading.
The insolvency email address provided does not exist.
I don’t know if I can get my money back.

"Awful"

Awful. Initial delivery date put back to some time between 14th July and 21st August. That date has now passed with no communication on why or when the furniture will be delivered. No response to email and over 40 phone calls without them picking up. Genuinely the worst experience I’ve ever had. Laughable. Will be requesting a charge back tomorrow to recover the money.

"Absolutely shocking customer service…"

Absolutely shocking customer service ordered 23rd June and still haven’t received my garden furniture. I have tried contacting the company but they told me it was in the warehouse but that was over a month ago. Summer will be over by time I get it. I think this is a scam, avoid this company and go elsewhere. They take your money but don’t deliver. And PayPal have been useless too so haven’t been able to get my money back. So out of pocket £440…

"So so disappointed!"

So so disappointed!! We were fobbed off time and time again. Ordered in June, got an email saying our furniture was in the country & finally spoke to someone last week who said they were having problems with the courier which now is probably a lie. I have emailed the email address on their backbounce email which isn’t a correct email. Does anyone know how to contact them? Can’t afford to be £700 down 😫

"Been waiting since may for my furniture…"

Been waiting since may for my furniture . Had email 2 weeks ago apologising and offering parasol and then nothing. Now see on website it’s gone into administration. Tried emailing again and now have to email castlehill solvency. Just to warn others waiting

"Out & Out have gone bust I have just…"

Out & Out have gone bust I have just received an email…i payed through PayPal so hopefully I'll get something back