"We had to cancel our cruise bec of the…"

We had to cancel our cruise bec of the coronavirus. Even before the cancellation their rep helping us in an email said that "he was giving us his personal discount". So I was not expecting to be charged for his services, but SeaHub is charging us 200, even after Holland America penalized us 600. SeaHub says it is their policy to charge 100 for each client. Our agent was surprised that SeaHub charged us but he cannot do anything now bec. he was let go earlier. Am trying to file a complaint with BBB but cannot find address. Any help with be appreciated. Stay safe America.

"NO help available for re-booking"

Purchased a 5 people cruise in November 2019 for March 20 Sailing. Need to rebook due to COVID-19 but it has been impossible to reach them.
Phone lines are never picked up. After 15 minutes waiting there is a message asking to leave a number for a call back. Left several messages and no call back since last week.
No reply to emails either.Emails from several people I interacted with are now closed accounts.
The cruise line insists that the agency needs to request the cancellation. Im 10 days away from sailing date and can't find help!
So frustrating!!!

"Great experience with SeaHub"

Great experience with SeaHub! Thanks for all your help!

"Great experience"

Great experience. Our agent looked out for our best interests the whole way through. Will book again with them for sure.

"I had a great experience booking my…"

I had a great experience booking my cruise through SeaHub. Where I needed opinions and support on what drink package to buy and different details about our cruise, the SeaHub sales guy was super informative!

"Excellent experience booking with Seahub"

Excellent experience booking with Seahub. Our Travel Advisor was extremely helpful. At first the price was about $10 higher than another site but after talking to an agent, we saved over $50.00. Our cruise turned out great and we just booked another!