"Abysmal! Run from this company! "

My father passed away in May of 2023 and a few weeks later we learned that the solicitor that had written his will had retired and the records from that practice had been bought by Right Legal Group in Derby.

The initial contact seemed OK, but things started going downhill, fast. The first invoice had me, as an executor, marked down as the deceased. Further emails from them were riddled with spelling mistakes and bad grammar. My brother's surname was missing from my mother's updated will and so a new will had to be issued and we once again had to get new witness signatures, at great inconvenience to everyone.

We were told early on in 2023 that Right Legal had contacted all asset providers. We soon learned this was not the case and there was one asset provider who I had previously worked for, that they were completely unaware of. The provider told me that Right Legal Group had only got in touch after I chased them and then never responded to the requests of the asset provider. This made me doubt Right Legal Group's honesty and doubt the veracity of their statements. When I contacted other providers it was the same story. They were still waiting to hear back from Right Legal Group.

Roll on to February 2024 and I enquired as to the status of the grant of probate. I was told it takes 16 weeks. I am aware that UK probate can take a year due to a backlog so I gave them some slack. My father had been dead 16 months, before I said enough was enough. I contacted RLG in September 2024 and learned that we had been given a new case handler. She told us that Probate had been granted in April. If that was the case then why did nobody contact us before now?

She told us that they were awaiting the closure of 4 accounts. 1 bank, 2 building society and 1 financial institution. So my question is, why does it take 9 months to close down 4 simple accounts? It's nonsense and it's a bold faced lie by Right legal Group, because when I contact these institutions, the answer is always the same. "we're waiting to hear back from Right Legal Group" or we haven't heard from them at all.

My bereaved mother has been surviving on the state pension and is struggling to maintain an energy inefficient house that needs urgent repairs and is too much for her now.

Right Legal group even admitted that they are already sitting on £125k that they could release. Yet when I chased them up in October 2024 there was nothing but silence. Here we are, 2 weeks away from Christmas and not a word! They are a disgrace.

If you find yourself in a similar position, move your wills and other legal documents to another provider without hesitation.

You also have to ask yourself why Companies House issued this First Gazette Notice on 22/10/2024.

08276948 Right Legal Group Limited

"The Registrar of Companies gives notice that, unless cause is shown to the contrary, the Company will be struck off the register and dissolved not less than 2 months from the date shown above.

Upon the Company's dissolution, all property and rights vested in, or held in trust for, the Company are deemed to be bona vacantia, and will belong to the Crown."

As a final note, I never did receive a copy of the grant of Probate from Right Legal Group, so had to purchase it myself from the government website. Useless.

"Very poor company to deal with…"

They send letters to addresses I have never lived at then they send letters to an address I lived at 40 years ago. They They send letters to my stepfathers address who has dementia, he files them away. They will not release my mothers will that is allowed in my mothers POA. They also keep on wanting money for the release.of documents. No person wants to be responsible for the mess ups... just sorry...sorry is not good enough.
Probably the worst legal group I have ever delt with.

At this moment in time I have been on hold for 55 minutes ....not happy..

As POA they will not use my home address.

"Incompetent and unprofessional"

Avoid this company at all costs. For the past year they have broken promises, not told me of hidden costs amounting to approx £2300; given poor excuses for work not completed when promised, even sent me another clients paperwork for me to sign stating I was responsible for their estate! The only way I got closure was to threaten that I was going to the Ombudsman. Their "front" high street business is Simpsons.

"House Auction purchase"

Very quick turn around with house auction sale but managed to complete on time with no delays, great value for money.

"AVOID this company…3.5 years still no probate closure!"

I started probate with this company in February 2021 following the loss of my Mother….YES over 3.5 years later and STILL NO FURTHER FORWARD! Dozens of solicitors later we are still unable to have closure. They sent my case to another solicitors without informing me or asking for consent. That company went into liquidation and all our files were lost! There was a 30k discrepancy in my final owed funds- still not resolved.
Hundreds of calls, emails, several formal complaints n NOTHING! My mental health is rock bottom- my family do not know where to turn.
DO NOT use this company- their service is appalling, communication is utterly disgusting and the staff turnover is immensely high.
My next steps are to go to the media.

"They took away 8000 and a quarter…"

They took away 8000 and a quarter pounds from my bank account!? And left me with considerably less to live on and pay my everyday bills!? Including my dearly departed mother's funeral standing order monthly bills to which I am still paying for. We (My sister and I) had very poor consul from them at the beginning (We started to apply for Probate through them on the 7th of December 2023!) of us discussing the Probate (They also lost the original Title Deeds to our property?!) and the second solicitor (Our first solicitor left the company not long after our first initial reading of the Will and probate discussion) whom we had told us that the money would be taken out of our end and after our property sale. (Our mother passed away and we were the executors) and we decided to sell the property. Our second solicitor was uncontactable for a majority of the time and he seemed to be always ill (Perhaps he had a medical condition?). Although later it did transpire that he did most of the probate letters of administration work? We were assigned a new third solicitor from this same company she was considerably better..and they responded to 'most' of our emails anyway on our probate though..but the main issues with them was the inaccurate information we had from our second solicitor in telling us that we would only have to pay these fees at and the end and after of our property sale completion..as this has left me with really considerable money issues and stress..and still no end in sight to our probate completion. Our solicitors sent the Probate Letters of Administration on the 6th of June 2024 to Newcastle Probate Registry (Don't know why Newcastle as we live in Bristol!). Our buyer keeps demanding reductions all the time on our property, at present 1000 pounds for every month wait on our probate which is very annoying and losing us considerable amounts of money for every new month wait for probate completion. We were told by Right Legal (By our present solicitor's administrator or secretary?) that the registry would only take '2 to 3 weeks' for probate completion?!..but then they told us not long after that, it would be 20 to 25 weeks wait!? Our buyers been waiting for many months to move in, but he can't until our probates been completed, and because of this we are very worried that he may withdraw, and also I could lose my intended property purchase too! Myself, and also my sister keep on asking them in the past several weeks anyway for a 'specific date' or at least a 'timescale' of Grant of Probate completion so we could tell our estate agent and the buyer..but none is ever given to us!:( Hope Right Legal Group Wills & Probate improve..ps..although now it's been a few months ago we never did get from our probate solicitor (IF) as they told us that we would get at the end, a full detailed itinerary run down of costs from our probate solicitor (IF)? To which altogether including the above mentioned sum.. I had to pay a staggeringly around ten thousand and a quarter pounds for their services!?:(

"Don't store your documents "

I completely endorse Susan's review. I experienced endless delay trying to obtain a Form of Authority to get my Will and POA back. They say it will take up to 28 days once they have this form back, but you just try getting the form to start the process. A string of calls locally and to the main office and endless waits for the post to deliver the endlessly not arriving forms that were to be sent out that day. So in total frustration I explained the situation I was in on Google and a immediate reassurance it would be looked into and the form does indeed arrive. I have my documents and the lasting impression of total corporate indifference to that inconvenient person, their customer. At 72 I got my form but I'm left with the worry what if I had been a bit older and met this level of service would I have just given up?

"Avoid this organisation at all costs"

Avoid this organisation at all costs. I hired them to help me prepare the probate application for my late uncle. They delayed the process, vital documents which I had hand-delivered were lost, and their compliants team just fobbed me off with we are "still looking for your documents" 5 months after they were lost. Astonishingly poor communication, customer service and value. Wish I had checked their TrustPilot ratings before I'd hired them. Would love issue to be resolved, but sadly, it has not. Note their response is “please contact our complaints team”. That would be the same complaints team that haven’t replied to my last two emails.

"Not good service so far"

I will be in contact direct with the companies Complaints Department.

"They mean well, but don’t do well. "

Recommended to us by a mortgage advisor to sort out our power of attorney documents. Took a few goes to spell all our names correctly, which was our first red flag. Eventually got our final documents and then had to send them back because they’d sent us the originals rather than certified copies. I’d summarise the service as well-intended but inept.