"I had a terrible experience with Golden…"

I had a terrible experience with Golden Car Key, and I strongly advise anyone considering their services to steer clear. First and foremost, they charged me twice for the deposit, which was incredibly frustrating. When I reached out to have the extra charge refunded, the process was anything but straightforward.

To make matters worse, it has now been over two months, and they are still holding my initial deposit. Every time I contact them, I receive vague promises that they will "contact their accounts team," but nothing ever gets resolved. This feels unprofessional and sketchy, leaving me with a sour taste about their business practices.

If you value your time and money, avoid Golden Car Key when booking through Booking.com. There are many other reputable car rental companies out there that will treat you with respect and transparency.

"PÉSSIMO SERVIÇO!! MAU ATENDIMENTO! NÃO RECOMENDO!"

Reservei uma carrinha de 9 lugares com 2 meses de antecedência para a semana da passagem de ano. No momento da reserva paguei um sinal e disseram que aquando da chegada ao aeroporto teria que contactar a Rent a Car, que foi o que fiz! Quando cheguei, por volta das 2h da manhã contactei, quando me disseram que não tinha nenhuma carrinha de 9 lugares disponível. Posto isto, não apresentaram qualquer hipótese ou alternativa para o problema e ainda deixaram de me responder!
Escusado será dizer que tive que andar às voltas no aeroporto às 2h da manhã à procura de carros para alugar na semana da passagem de ano quando a oferta já era pouca ou quase nenhuma e o que havia era a preços absurdos!
Não me prestaram qualquer apoio ou assistência, deixaram se me responder às mensagens e nunca mais me atenderam o telemóvel!
Depois de ter feito a minha reclamação por escrito, disseram que me "ofereciam 30% de desconto na minha próxima reserva com eles!" o que só pode ser uma brincadeira porque depois do que aconteceu e da maneira como fui tratada e enganada não faço qualquer intenção de reservar nada com eles!
Atendimento péssimo! Responsabilidade PÉSSIMA! Cuidado com o cliente PÉSSIMO! Confiança NENHUMA! NÃO RECOMENDO!!
P.S. Reservei pela DISCOVER CARS e a Rent a car era a GOLDEN KEY!

"agencé à fuir "

Ne jamais louer chez eux !!! J’ai vécu la pire expérience de location de voiture de ma vie avec eux et en plus de ça ils ne rendent pas la caution de 500€. Ils vous inventent des problèmes que le véhicule auraient eu pendant la location alors que tout est faux ! En plus de ça la voiture aurait du m’être livré à l’aéroport mais lorsque je suis arrivé à Dubai personne n’est venu et lorsque je les ai appelé au téléphone personne ne répondait. J’ai du prendre un taxi jusqu’à l’agence pour récupérer le véhicule sauf qu’une fois arrivé à l’agence on me dit que le véhicule que j’avais réservé n’est plus dispo et on me fait attendre 1h pour trouver une solution pour qu’à la fin on me donne une voiture pire qu’une épave! Bref agence à fuir

"Do not recommend it"

Dodgy company. DO NOT RECOMMEND IT.
Rented from them through a car rental marketplace.
After the rental, they charged me for fines, that were sent to me as screenshots on whatsapp.
I did not receive the actual official notification like in any other country, as I requested from the rental company (a forwarded email with the actual fines from the traffic police).
This never happened to me before with any other car rental y any other country.
They did not answer my request, and charged me 240€ on my card without sending a legal and binding proof (plus another 140€ charged previously for the same reason).

"es handelt sich um ein Betrüg firma "

es handelt sich um ein Betrüg firma , nach der Autovermietung haben Sie mir extra kosten vom Kredikarte gebucht ohne zufragen, nach Anfrage würde mit geteilt, das ein schaden gibt wissen die aber nicht was. ich hatte video gemacht vorher und nachher also es gab kein schaden. habe die angeschrieben und die video gezeigt. . dann würde entschudligt, und arrgomentiert das auto war nicht sauber. und dafür 631 AED- reiner beturg firma.

"SCAMMERS"

They never returned the deposit. 1500 dh. In august 26th.

"AVOID AVOID AVOID…"

I will begin by saying AVOID AVOID AVOID!!! Does not even deserve 1 star. Shame there isn’t minus stars.
I rented a car from Golden key on 05/08 for 12 days. After 4 days the air con packed in. It took them over 24hours to replace the vehicle
If you leave a deposit on a Credit Card they do not refund your deposit before your payment is due therefore you will incur interest charge! I have had to foot this bill because they do not return your money in time.
Constantly have to chase them.
They will charge you for using tolls fines etc which is fair as it is stated on the rental agreement but they will give you no invoice or breakdown of the costs. My deposit was around £435 returned £319 no breakdown of where the rest has gone. So be careful you will pay over the odds. Also they charge double the cost of a toll.
This company should not be trading this way they hold on to your deposit and the cars they give will NOT be what you paid for and booked.
I have reported them to the Dubai Economy and Tourism.
I will end by saying AVOID at all costs!!!
They can’t get away with running their business this way and treating visitors and consumers this way. Never again not even for free.

"Deposit not returned voluntarily"

Deposit not returned voluntarily, car was junk and service at the airport lousy. Please rent with an established car rental company and save yourself troubles.

"DO NOT RENT FROM THEM!"

DO NOT RENT FROM THEM!
They do not return your security deposit! Scam and avoid at all costs! I will be requesting a charge back from my bank. Hopefully they will be able to do something with regards to the scammers.

"ALERT!!!"

ALERT!!!! … NEVER USE THIS COMPANY … NEVER RETURN MY DEPOSIT, THEY JUST ANSWERS THE WHATSAPP’s MESSAGES BUT NEVER SOLVE OR FIX NOTHING …. THEY ARE SCAMMERS … DO NOT TRUST FROM THE OTHER GOOD REVIEWS, I AM SURE THAT THE GOOD COMMENTS HERE ARE FALSE. I HAVE ALREADY BEEN LOOKING AT SEVERAL WEBSITES WHERE WE CAN REPORT THEM. THE MONEY PROBABLY WILL NOT BE RECOVERED, BUT IT WOULD PREVENT THEM FROM CONTINUING TO COMMIT MORE FRAUD.