"Poor Service and poor attitude from office staff"

Expected NCA to send out someone from their own network to a breakdown, as they have done in the past, instead they simply picked up the phone to the main Mercedes dealer and arranged for them to attend, (which we could have done ourselves but main dealer prices are prohibitive...) total cost was about double what was expected.

Attitude at the office from a guy called Arran, was "If you don't like it, then don't use us!" maybe that is sound advice that others should be aware of.