"Faulty, poor customer service and months of undelivered promises"

I am utterly disappointed with my experience with Wodar. I purchased a tap (Order #2834) in August 2024, and since installation, I’ve faced nothing but issues. The tap did not deliver hot water and leaked from the start, despite professional installation and countless hours wasted with plumbers trying to resolve the problem.

I contacted Wodar’s customer service immediately, and what followed was months of excuses, delays, and no resolution. Initially, I was told to send photos and videos, which I did. After weeks of silence, they claimed the issue was an installation error, which it clearly wasn’t. Promised replacement parts never arrived on time, and their updates were sporadic at best.

When I finally did receive a replacement part in December (after me chasing), it made no difference. Despite this, Wodar refused to provide a permanent solution or even send a suitable alternative. They offered either a refund or a different tap color, ignoring my request for the antique gold hot tap to resolve the issue. They then blamed freight delays, which conveniently always seemed to push their promised delivery dates further into the future.

To make matters worse, when I left a review on Trustpilot earlier in the process, they had the audacity to ask me to remove it in exchange for a partial refund. I agreed at the time, hoping they’d honor their promise and resolve the issue. Instead, they continued with their excuses, leaving me without a functioning tap or a reliable solution for over four months.

Wodar’s handling of this situation has been unprofessional, dismissive, and infuriating. Their lack of accountability and refusal to resolve this matter in a timely and fair manner has cost me not only money for plumbers but also endless frustration.

Under UK consumer rights law, I am entitled to a product that is fit for purpose and free from defects. Wodar has utterly failed to uphold these basic standards. I am left with a faulty tap, wasted time, and no trust in this company.

Avoid Wodar at all costs unless you want to be left high and dry, battling months of poor customer service for a product that doesn’t work.

"The level of customer services at Wodar…"

The level of customer services at Wodar has been first class. Having read some of the few negative reviews it does make me wonder as Jonny at Wodar customer services has been first class. The tap is amazing quality for the price, the packaging also looks very premium! Thank you Jonny! We love our Wodar tap!

"We recently purchased our 4 in 1 Wodar…"

We recently purchased our 4 in 1 Wodar Flex tap and we have been delighted with the quality level and service provided by the Wodar Team. The tap was in stock and came next day as anticipated.. highly recommended!

"Customer service changed my view on this company. "

Ordered new tap, boiler and two filters.
Items arrived and on opening the “tank” box discovered it was a used item, plastic packaging stuffed down the side, tank had water inside and all over the device. Screws, pipe and connectors in the bottom of box. Obviously a defective tank sent back and re-sent out as new.
Not happy!
Company have emailed apology and re-sent out new tank. All now fitted and working. Great boiler tap Two additional filters received along Roth further discount. Very happy with follow up customer service, just the initial issue as above.

"I purchased a Flex Design 4-1 - overall happy"

I purchased a Flex Design 4-1 tap. Had a few teething issues with it. Spent 6hours + of troubleshooting, replacing 2 tanks, and fitting 2 drain valves, but ultimately it’s working now.

Really like the look of this tap, it feels nice, but fundamentally the boiler unit is poorly designed. I’ve now been advised. Wodar are designing a new boiler for this Flex tap, which will fix the issues I’ve experienced for future customers.

Customer service has been responsive and and always helpful. Been sent 2 additional filters and a partial refund as a gesture. Overall very happy with the tap now, just been a bit of effort to get here. I’ll be excited to try new boiler design which should resolve all the issues experienced.

"New tap for our kitchen"

Ordered a new boiling tap over Christmas. It arrived in the timescale expected, and was easy to install. My husband had a couple of questions on how to fit, the customer services team quickly helped and answered the questions thoroughly. Would definitely recommend Wodar to our friends and family.

"LED Display fault"

LED display faulty, sent an email to claim for warranty (unit less than 2 years). First response asking about order number and filter replacement date, replied with details. Second response, according to them since I’m in a hard water area that causes the fault. Replied back questioning that hard water does not go through the LED display. Replied yesterday saying that build up may cause leak and moisture that eventually impacted the LED Display. If this is the case then, there is a fault on the design which should be covered by warranty claim.

"Fantastic tap at an excellent price"

Fantastic tap at an excellent price, and really easy to install. Everything about my experience with Wodar has been faultless. So pleased with how the 3 in 1 brushed brass boiling water tap looks in our new kitchen!

"Poor customer service "

Ordered a tap that was supposed to arrive next day. Got an email on the day it was supposed to arrive later afternoon telling me the tap was out of stock but didn’t update on the website, the email included a link of the exact tap I ordered as an alternative which seemed odd. I rang the number listed on the website to try and resolve the issue and understand more. When I rang the lady who answered said she wasn’t able to help me with any query and that I had to just wait for an email, she didn’t have access to order system or stock. Very bizarre not sure what the number is used for online but it isn’t helpful customer service. I’ve paid £149 for a tap and concerned now I won’t hear back from anyone. Wouldn’t recommend.

"Wodar Flex Boiling Water Tap…"

Just fitted our new flex hot water tap(took less than hour). So easy to install with the excellent instructions.This really is a game changer,so pleased we purchased this and it looks fabulous.Also like the compact/ efficient boiler which takes up very little space under the sink.
5 Stars to Wodar for designing such a superb quality Kitchen tap.
If anyone is thinking about buying a boiling water tap you should definitely pick this one.