"Thieves"

When I got the car, it was very dirty and with scratches everywhere. When I brought it back the operator made me pay for one of them even after seeing photos which proved I wasn't responsible for them. Worse, they mentioned two new scratches behind my back, on the contract!
I had to address the custommer service and send the proofs to get a refund...
Thieves, that's what they are at Minorque's airport.
I wouldn't even put one star if it was possible.
(AutosMernorca and Ownerscars are two names for the same compagny)

"DISHONEST SCAM COMPANY"

I rented a car with HOLIDAY AUTOS and ended up with OWNERS CARS.
My contract included insurance and I also had an annual excess policy the documents of which I took with me on holiday.
I left home at 2am for a 6am flight when we arrived at the hire desk counter we were told we had to take out extra insurance because we would be driving completely un-insured! I showed their agent my contract and my excess insurance but he was adamant that we couldn’t have our car without taking the insurance. I tried to contact HOLIDAY AUTOS and typically there was no phone number so we had to pay so that we could go and enjoy our holiday. I raised the issue with HOLIDAY AUTOS through their RESOLVE sight on the day of hiring but have heard nothing and CAR OWNERS say the insurance was optional..
We met another couple on the transfer back to the airport with the exact same experience!!
THIS COMPANY IS DISHONEST AND RUNNING A SCAM ON INSURANCE DO NOT USE!

"Fab time!"

Excellent service from start to finish by Jenny and Louisa in their cala blanca office. Had fab time exploring Menorca by car. Thanks guys! Told by tour rep I could not get car locally in Cala Blanca at time, but you came up trumps!

"Scammed on fuel"

Scammed on fuel. Booked a car "full/full" on fuel. Picked it up late at night, contract confirmed car tank was 8/8.ie full. Did not notice until next day it was half full. I filled it up on return, 27 litres having done just 69 kilometres. They told me I was "told on pick up to return it with the same fuel level" A lie. I was not. Scammed out of 45 euros. This was through their asssosciate company Autosmenorca.

"Bei CHECK24 gebucht und den…"

Bei CHECK24 gebucht und den Gesamtbetrag beglichen. Bei Abholung musste ich weitere 30€ - Bearbeitungsgebühr!!! - begleichen. Wurde mir vorab nicht mitgeteilt. Leider habe ich mein Portemonnaie nach Abgabe im Auto zurück gelassen und wollte es im Nachhinein abholen. Ist natürlich mein Fehler, aber wirklich schade, dass mir mitgeteilt wurde, es wäre nicht aufzufinden. Ich bin mir sicher,es lag auf der Rückbank.

"Estafadores de coches N1"

Los coches están en buen estado, es lo único que hay positivo del servicio. Todo tiene costes adicionales, al llegar te exigen pagar un seguro a todo riesgo que supone el (70%) de lo que has pagado previamente, no te estipulan bajo ningún contrato cuánto supone al día el Seguro a todo riesgo. Por supuesto, si hay alguna avería por la meteorología y has contraído un seguro a terceros, eres el responsable y tendrás que pagar por todo ello. Colaboran con otras empresas que te cobran por anticipado el seguro y después si contratas otro diferente, te quedas sin el dinero aportado al principio porque ellos no se hacen responsables del reembolso. La otra empresa, no coge las llamadas y tampoco se hace responsable una vez has dejado el coche y te han facilitado un teléfono en la oficina que atienden… Adicionalmente a tu llegada para recoger el vehículo, tienen un recargo de 100 por el depósito del coche, su gancho del “lleno-lleno” con muchas mentiras. Tengan cuidado con esta empresa por qué se lava las manos en todos los aspectos, dinero que das, dinero que no vuelve a tu cuenta….
¡Servicio más que nefasto y un robo en mayúsculas!

"Poor service from transfer guy"

Poor service. I had two trolley bags and the guy that drove us back to the airport told me it was not his job to help with the luggage. On arrival he rudely rushed us off the van banging the door and saying he ‘had more customers’ when we knew we were the last except for another couple that has issues with a scratch. Shame as he ruined what had been a positive experience thus far.

"Be Careful"

Be Careful - 120 euro deposit for fuel and if you don't pay for the extra insurance you have to pay a deposit by credit card for the insurance excess which was 800 euros in our case - other hire companies make this quite clear but Owners Club have buried that information deep in their Conditions so that you could very easily miss it and this condition is not stated at all on the confirmation email you get - their marketing is VERY misleading - we cancelled the car hire, losing one day's rental and waiting up to 10 days for the balance refund - which ate into out holiday money

"Excellent Service"

We have hired cars over the years but this was first time with Owners Cars. Got an upgrade to a Toyota Yaris Hybrid automatic on arrival which was very good. Car unfortunately developed a fault when out one day
( discovered problem when about to drive back to our resort). Rang office and staff member was with us with a replacement vehicle ( further upgrade to Seat Arona FR automatic) within 30 mins. Excellent service. Staff pleasant cheerful and courteous. All cars in excellent condition and spotlessly clean). Definitely we will use them again- Excellent!

"Brilliant fault free-service"

Brilliant fault free-service. Friendly staff, quick transfers. Good prices (insurance waiver included). No hustle pick up and even speedier return. We use every year.