"Terrible company"

There are no words that can describe how bad Vonex is at providing residential VOIP services. The migration from the MyNetFone infrastructure in June 2023 was a disaster. Multiple technical failures (a number of which are still unresolved after several weeks), random incorrect emails from billing, virtually impossible to obtain support (multi-hour wait times on phone), primitive phone configuraiton options (voice mail, etc) through the customer portal... Have moved to a new provider, Crazytel (at half the price) and it was a pleasant seamless experience. Now will never need to deal with, or even think about, Vonex again.

"The Vonex slogan is "Always ON""

The Vonex slogan is "Always ON"

I was recently migrated from MyNetFone. As many others have complained, we were not informed of their charges, which were higher for someone like me on a basic plan. The migration process has been unpleaseant. Several proud announcements were made that the customer portal was available, when it fact it was impossible to access, requiring contact via email and a week's delay to be provided with a Vonex account number.

I used that time to research an alternative provider, one that offered rates competitive with MyNetFone, and have now happily been migrated to them.

As for "Always ON", since Vonex announced that the migration had been completed, it has been necessary, on an almost daily basis, to reset my VOIP device so that it would reregister with their server.

Happy to be gone.

"the migration from mynetfone to vonex…"

the migration from mynetfone to vonex is disgraceful took all of mynetfone users off the portal ready to upgrade to the vonex portal why not take user by user offline instead of everyone portal ten accounts evaporated totally useless and has ruined my communication going with new provider hope you are happy vonex with your money grab we have chargebacks you know

"DON'T GO WITH VONEX!!!"

I'VE TRIED CONTACTING VONEX FOR THE LAST COUPLE OF DAYS AND NO ONE IS ANSWERING OR REPLYING TO MY EMAILS. I'VE BEEN WITHOUT A LINE FOR A WEEK NOW.

"Goodbye Vonex. Hello Crazytel!"

Have been with Mynetfone for 15 years. After the Vonex takeover, tech support evaporated. Now being forced onto inferior new plans. What was free will be $5 per month. $10/month gets free local/national calls but 20c/min mobile. I’ve been trialling Crazytel for three months. They are superior in every way. Cheaper Australian and International calls and unlimited trunks per plan. Goodbye Vonex!

"Dishonoured my contract in effect for over 15 years after their MyNetPhone buyout"

I had a free lifetime DID number with PennyTel and MyNetPhone for over 15 years. After the Vonex purchase they now rescind my contract and demand that I pay ***$60 per year*** for my phone number (plus call costs).

$60??? SCAMMERS!

I moved to crazytel for just $4.20 per year...

"The worst telco EVER"

The worst company I have EVER EVER dealt with. They are totally useless and doing their ONLY core business.

"Vonex Phone System doesn't work"

We were a happy "MyNetFone" customer until Vonex purchased them and migrated us to their system in September. It was downhill from there and fast! We have internet and Voip phone system with them. Lack of communication and basic understanding of our requirement (they just had to duplicate our existing phone system and got it wrong multiple times). The biggest issue is that with MyNetFone they used a awesome phone system portal where we had full control of the Lines, Extension, Hunt Groups, Voicemail and it was easy to use. The Vonex system is confusing, non-intuitive and only offers 20% control. So now we need to request the Help Desk for all changes and so far they not only get it wrong, but alter other settings which has caused us chaos. It's a total disaster and we are looking for a another provider. Do Not Use Vonex for your phone system!

"Vonex - Helped us grow our business"

Vonex have been instrumental in the growth of our business.
In every interaction with them, we have found them to be supportive, patient and always helpful.

The team has grown over the years and yet they have retained that personal touch that we all like to have.

Thank you

"Absolutely pathetic"

Absolutely pathetic. They took over MyNetFone and:
1) Overcharge - my contract says one thing and they just ignore it even when you go online together and show them and
2) Give ZERO support that has any meaning whatsoever.
DO NOT USE THIS PROVIDER!!!!!