"One of the best translation services."

One of the best translation services.

"Don't trust them!"

I had a critical document that had one paragraph needing translation to Chinese. They said it would take between 2 - 5 hours, which was fine. At 4 hours I sent in a request to find the status and they told me that "hadn't found a translator yet." Are you kidding me?!!!

Needless to say, I would not recommend this company to anyone.

"DO NOT USE GENGO - WASTE OF MONEY/POOR TRANSLATIONS"

Recently ordered a translation from English to Czech from Gengo. I received the initial translation quickly, which I then passed to a Czech agent to double check. He replied that it had clearly been passed through Google translate as it was word for word the same as Google Translate and wholly inaccurate. He advised me that a native speaker of Czech would just laugh at it because it was so bad. I contacted the translator who reviewed it and 'made some changes'. Again, I passed it to the Czech agent, who laughed at the ridiculous amends that had been made. I contacted Gengo for a refund and surprise surprise, they 'QUALITY CHECKED' the translation and found it to meet their standards. DO NOT USE THIS COMPANY!! Complete waste of time and the translations are of a poor standard. WILL NEVER USE AGAIN.

"We had been using Gengo for quite a …"

We had been using Gengo for quite a while. We are a global company, and before we use the translations in our product, we often have regional contacts from our parent company review the translations. Almost every time there are at least 2 or 3 languages that receive terrible feedback from our proofreaders. They have mentioned that it's as if it is being translated by a robot, which leads me to believe that lazy translators just use google translate. We've also had customers write in to our support telling us how awfully things are translated. We've moved on to a much more professional quality service.

"Rip-off. Horrible Experience."

I was made lots of promises by the sales rep, only to get massively overcharged. For instance, they "translated" filenames that they actually just copied and pasted since they were strings like "09_g_hi_res_bb_7.jpg" which their system counts as 7 words! So I was charged for literally THOUSANDS of words that were not actual translations. I was assured that they would sort it out the following week. 2 weeks went by, nothing.

Not only that, but I was told that they used something called translation memory, so that the same phrases would only need to be translated once and I would not get repeatedly charged for things like a product variable value like "green" being translated for every single product.

Then I found that in fact they had not only counted all these multiple instances of the same word as each being an individual word translation, but they had several translators working on it simultaneously, each translating the same words differently.

With all this I was forced to tell my client that we would have to delay the project launch, and go find and hire vetted translators to redo all the translations, which they told me had been done very poorly and were full of inconsistencies.

After several requests to have it rectified, with constant promises of "next week" and no resolution, I demanded a refund, and have continued to be led on and have my requests ignored by them, in apparent hopes that I'll just forget about.

"I was satisfied until a problem appeared"

We've done several translations using gengo.com and had been satisfied so far. Last translation we rejected a translation due to three mistakes related to the meaning of our sentences and only got a short mail, that after a review, gengo.com is on the opinion that the original work meets gengo's standards.

No word on the examples we mentioned in our complain; no offer.
I'm not satisfied with this

"When Google Translate fails, use a service worth your time!"

I have used Gengo a few times now and it always delivers fast and grammatically correct translations! I can't emphasize how important that is especially in the digital marketing industry.

"Great Platform For Translation Services"

The speed and quality of the translations are top notch.

"I Love Gengo"

We need quick translations for my clients and Gengo really fits the bill. They're able to give quick turnaround for many languages at a reasonable cost. I highly recommend them.