"Disastrous online shopping - My Ordeal with JD Sports"

The JD Sports online platform proved to be highly disappointing and should be avoided. It lacks basic features and security, essential for e-commerce transactions. My order was processed without me confirming the order / payment(used Paypal Express payment option) and was erroneously sent to the wrong address. Despite reporting the issue promptly through WhatsApp within 15 minutes, I received no response. Subsequent attempts to rectify the situation through customer service proved futile, with the only response being that they were unable to assist and directed me to contact Australia Post. However, Australia Post indicated they couldn't modify the delivery since the sender did not enter certain required information, and only the sender can change the address. Despite further attempts to resolve the issue with JD Sports, they refused to take any action. Eventually, With great difficulty, I managed to retrieve the parcel from the incorrect address and personally returned it to a JD Sports store, a process that proved to be quite burdensome.

"Returned a pair of adidas pants that…"

Returned a pair of adidas pants that were too big in size
Apparently my refund has been denied to item smelling of cigarettes.
I DO NOT SMOKE! No reply to message stating this. Pants have been sent back.
Whomever handled the pants surely must be a smoker. I have no idea how they smell of cigarettes. 😡 I will be taking this further!

"One of the WORST experiences ever"

It all started ordering online Thailand jd sports, I ordered a pair of Jordan shoes but I ordered size UK 12 and I should of ordered US 12 so UK 12 is US 13 so it’s too big for me so I filled out the return form and sent them to their warehouse in Bangkok to exchange the right size , apparently no returns and no exchanging this went on for 4 days and totally refused to do anything, they were still brand new in the box , email after email and email, so I told them to send them back and I will pay the charges, they told me they would ship them back so after a week no email on anything about my shoes no tracking number and now they won’t even reply after 4 email they have totally ignored me because I’m sure they’ve lost them and have no idea what happened to them, no reply, no shoes and I’m out hundreds of dollars . Unbelievable they totally ignored me now, what a terrible experience request number 6286720

"JD Store (Westfield) - Hurstville, NSW"

JD Store (Westfield) - Hurstville, NSW
Been there today and wow, was absolutely gobsmacking to see their total lack of customer service. Literally a bunch of staff that really don’t want to work, avoid helping you (or selling) and even staring at you on a bad way, like “don’t talk to me”. I have never seen anything like this in my life, seriously! By reading the other reviews I could confirm that too - a lot of bad experiences and everyone saying pretty much the same thing.

Whoever is reading this, please AVOID this store at all costs, seriously! We were big customers of JD and to be honest, you just lost us today.
By how they handle the reviews and things in-store, they will not care anyway, but I will try my best to make more people realise this.

Really lack basic customer service skill and that is probably impacting their sales as everything is always “on sale”. Hilarious.

To the management of this store: you definitely should be more present in-store and checking on all these bad reviews. I will check on how to escalate this further with someone that cares from JD as today as really unacceptable.

Tried to complain and no one cared, staff laught at me. Seriously? Losing sales and yet thinking that are superior than anyone? Hmm, should reconsider your approach/behaviour.

"They can't rectify a simple mistake they made"

Ordered online two pairs of shorts $70 Dollars each.

Received one pair and size 7 addidas pair of trainers .

They want me to send back the shoes but can't send me my missing shorts .
Can't refund my shorts either.

There "system doesn't allow for partial refunds or reorders " .
They offered me a 10% discount off my next order.

Why would I order again when you taken $70 off me ?

Horrible experience, I'm out of pocket $70 and missing a pair of shorts.
Customer service just repeats " system can't do partial refunds or reorders".

"Wrong item described, wouldn't pay return shipping"

Item was listed and photographed as White online, arrived and product and label was clearly Grey. Returned for a refund and noted it was an incorrect item and was mentioned that errors on their behalf would have shipping reimbursed. A refund was made on the item, but JD says they can't pay postage because that's with AusPost even though their system organised it. Will never buy from again.

"Don't buy online."

We ordered size 7 womens shoes online on sale and they sent a size 7 men's. They refused to do a swap and wanted us to pay full price for the womens shoes and wouldn't honour the sale price.

"JD Rockingham"

JD Rockingham
What a waste of time. Literally no stock of our size in every single shoe we tried. Could not tell us what they had in given size, by the time we found one in that size, after scanning countless shoes, it was the wrong size so then decided to measure foot properly and start the process again.
How can a brick and mortar store that relies on people walking in and buying off the shelf have no stock of anything?
Will not waste time with JD again.

"Lebbib at Karrinyup customer service a stand out."

Lebbib at Karrinyup JD store was super helpful at such a busy time today. He waited with us, double checked, was polite and helpful. We couldn't get what we wanted and he helped us to place an online order.

"Extremely disappointing waiting almost…"

Extremely disappointing waiting almost two months and without proper explanation they emailed us yesterday that they will refund the money for puma sport shoe.
They said Aus post has issue I don’t believe that.