"Worst Communication - would not recommend"

Purchased an item which turned out being out of stock. It wasn't until I chased up the order that they advised it was out of stock and a refund will be processed. Refund not processed and its been almost 2 weeks since the start of my enquiries. They have the WORST customer service and I wouldn't recommend buying from them online or trying to communicate with them electronically. I will not be buying a thing from them again!

"I rarely write reviews and generally…"

I rarely write reviews and generally have quite a lot of patience but ...

Placed a store-to-door order being advised that product would arrive in 5 business days.

It's been over 2 weeks now and after multiple chats via live chat/phone to the store of a status update, I was falsely told someone would contact me with a status update on 3 different occasions.

I understand there's delays that happen outside of the stores control, but ignoring stakeholders and not keeping them informed of said delays is the best way to sink your business.

Burn in hell, Glue store.

"I wish I had read these reviews before…"

I wish I had read these reviews before parting with my money.. DO NOT ORDER FROM THESE MUPPETS, ITS A SCAM, YOU DONT RECIEVE YOU ORDER... 277 bucks wasted. I have reported them to consumer standards and afterpay

"Do not order from this website!!!"

Do not order from this website!!!!

They will process your payment, email an order confirmation then NOTHING!!! Disgusting how they think they can rip people off!

"Bought online nearly 3 weeks ago and it…"

Bought online nearly 3 weeks ago and it still hasn't arrived. Live chat customer service is terrible and when you email them they NEVER respond

NOBODY answers the phone also LOL

"Terrible customer service"

Emailed about my order still haven’t heard back from them. my last order was sent to the wrong person had to wait 3 weeks for order to arrive. Never shipping with them again.

"Such a scam"

Such a scam! Ordered a week ago and received no confirmation. Emailed the store and no response for days now. Absolutely appalling and not to mention, illegal. Hope glue store NZ have a good lawyer.

"Never again."

Wish I had checked these reviews before I ordered. The prices all looked too good to be true. Clicked on a sponsored ad that was showing a sale. Made an order - and waited... and waited. No update of shipping. I contacted Glue store on their website after a week of no update (Website said shipping was 3 days from purchase)
They said that for some reason my order had not been "pushed" - no explanation as to why.

Today I received an email saying that none of my items were actually in stock and the website wasn't updated and refunded me. No communication before this.

If I hadn't inquired about my order - what would've happened?


Real poor effort - I will not be ordering from them again

"A complete waste of time"

A complete waste of time. Been waiting over two weeks for delivery within new zealand no response. No response on customer experience chat.

"Purchased $400 worth of stuff for…"

Purchased $400 worth of stuff for Christmas on the 6/12 during their “guaranteed Christmas delivery for orders over $100” order was shipped in several packages missing one item tried contacting customer support over 6 times via email, phone and chat no response to all of them, finally received Received a generic refund email stating they’re out of stock! 5 days before Christmas! website still says they have stock. Beyond annoyed with their lack of customer service and the fact they continue to take orders online when they “don’t” have stock. Won’t be purchasing from them again. Absolute Muppets