"Warning to OtheWarning to Others - All Hype, Terrible Patient Experiencers"

Warning to Others - All Hype, Terrible Patient Experience

I had a highly disappointing experience with this clinic, and I feel compelled to warn others. My dentist referred me here for gum recession treatment, and the process has been nothing short of frustrating.

After initially phoning the clinic on September 26th, I provisionally booked an appointment for October 19th. However, I had made it clear that I needed to confirm with my new employer if my dental plan covered the consultation, when it kicks in and treatment costs. The clinic agreed to hold my spot until mid-October, which seemed reasonable at the time.

Shockingly, less than 24 hours later, on September 27th, I received a call from them, pressuring me to confirm the appointment because of "interest from others." I reiterated that I was not yet able to commit due to the reasons already explained, and they grudgingly agreed to wait until October 4th.

Then, on September 30th, I was contacted via WhatsApp, again pressuring me to confirm, with the clinic now setting a hard deadline for a same-day payment—completely disregarding the agreements we had previously made.

When I called to confirm on October 4th as planned, I was told that my appointment slot had already been given to someone else. The person I spoke to cited their "24-hour policy", ignoring our prior agreement(s) and making me feel like they cared more about filling their schedule than honoring their word.

I felt incredibly uncomfortable and frustrated with how they handled this, and it became clear that their focus was more on their own needs than on patient care. Needless to say, I found a different practice, where the service was far superior, and the staff genuinely cared about addressing my concerns and making me feel at ease.

Completely unprofessional service:

Don't make agreements you can't keep.
Treat patients with respect—we are not just a source of revenue.

Save yourself the stress and avoid this clinic and find somewhere that does great work and focuses on Patient experience.