"Highly recommend "

Have used these for over a year now and have had only 3 of them fail which is a fantastic improvement over the diapers I was using. I highly recommend this product. Probably easier to install if you are circumcised but still worth the effort compared to diapers.

"8 year review of Men's Liberty."

I have used your product for 8+ years. I rate my incontinence problem as "severe". Everywhere I went I had to take along washcloths, extra pair of pants, and a very thick pad. Even with these items I was miserable, uncomfortable, and I withdrew from activities that required any sitting or exercise. Imagine a 250 lb man having to clean himself up and changing cloths in a aircraft bathroom? I will say that there is a definite learning curve in learning how to put on your product. But, the end result is phenomenal. I could not sit through a movie, fly in a plane, and socialize with groups without the the frustration of incontinence. Your catheter was the answer to my problem. I cannot recommend highly enough to those needing it. It was certainly the answer to a prayer.

"Avoid at all costs!"

The worst decision I ever made was to order this product. When I saw that it involved clamps, I was turned off immediately, and tried to return the product, which was totally undisturbed, and the company refused to do so. But the worst part of all this for me is the literal torrent of daily phone calls from other supposed Medical equipment suppliers (who were obviously given/sold my contact information for their mailing/calling list right after I ordered this product) and are wanting to charge my Medicare. Foreign accents, fake numbers from boiler room fraudsters, and up to eight calls a day, thereby disturbing my peace of mind and quality of life.

"FAKE AIR INLET VALVE"

Have used this product for many years. Have found ways to make it work well, The new design that came out a while ago is not as good as the original and is cheaper to produce. Because it has a FAKE AIR INLET VALVE urine is always in contact with the skin.I can't overcome this problem. Such a shame a great device has taken a backward step due I think to manufacturing costs

"My dad has used the product for 5…"

My dad has used the product for 5 weeks. Only two times did the product work for 24 hours. He has used two or more most days due to leakage or they fall off. One day the plug on the small bag was stuck inside the big catheter. It broke off. I was the one who recommended the product and now fell awful. My parents constantly argue over this. Terrible product.

"I echo the other 5 star product reviews!,but reorder through ML not distributor…"

I echo the other 5 star product performance reviews. It took me awhile to get adapted, but it has made my life so much better!!! I have had one very bad part that I would give the lowest possible rating, and that is the distributor ML turned me over to. I am going to initiate all future reorders directly through Men's Liberty's webpage reorder form, and NOT through any distributor. Reordering through the distributor ML turned me over to has been impossible - look at some TrustPilot reviews of ML's listed distributors! I checked out via such unbiased review services, checking distributors of ML, starting with those listed on the ML website. One's website is gone, one gets horrible reviews, one's review page is discontinued because of its negative status. I have ALWAYS been pleased when dealing directly with Men's Liberty!

"Occasional leaks, penis head raised, notch in tape?"

I have used this product for about a month. It appears to work reasonably well.
1. I do have occasional leaks which makes it somewhat untrustworthy for me.
2. It also raises the tip of my penis like a welt or blister, which suggests that the escape valve may not be large enough(?).
3. When I use the toilet, I find I have to push to release urine. Should the opening be larger?
4. I sometimes have leakage through the notch on the tape. What is the notch for? I find if I put the notch on top of my penis, I leak less often. I would prefer tape with no notch and a little wider for better coverage.
5. Some of the application prep pads are dried out when I open them. That leaves me with no prep pad unless I take it from an unused product.
In sum, this appears to be a decent product that needs some improvement. For the moment it works better than pads or pullups for me and is less limiting than normal condom catheters and leg bags.
I would be happy for guidance about how to address my issues.

"I have used these for about a month now…"

I have used these for about a month now and some times they work the way they are supposed to a lot of times I experienced leakage because of urine backflo and the adhesive loosened up I need a stronger adhesive to make them stay on longer than a few hours

"Initial call customer service is…"

Initial call customer service is horrible. Hopefully calls are field through a dont give damn customer service exchange and not people who represent this organization. Call consist of give me Dr name, insurance information and we ship the product and you owe is $60.00. Maybe you advertisement can entertain more product information so that your customer service doesnt have to be disturbed. Sorry for interrupting your day.

"customer service"

The product is very good. I wish I could say the same for customer service.i left a message on the nurse line six weeks ago and did not receive a callback. I also,sent a email but never received a response.