"Very poor experience on many occasions…"

Very poor experience on many occasions over the last couple of years. The staff do not care at all. 'Toma' on reception is unwilling or unable to assist. Ray in parts will leave you hanging. People's word means nothing here. And to be told in a nonchalant fashion, send complaints to info@....... What a poor response! If you ask for the manager or director you will be told to find it on companies house!
They are making a simple job, very difficult.

"Absolutely shocking company,"

Absolutely shocking company,

Made the mistake of ordering my daughter’s motabity vehicle for them and wish we had walked everywhere instead .

We were promised a deliver date of February and it arrived in June!

When it arrived it was leaking fuel everywhere from the adaptions they had done for the ramp etc .

It took them 4 weeks to fix it and cost me an absolute fortune in leaked fuel,

The director of the company promised me multiple times he would reimburse me and he never did

He clearly just said it to stop me complaining, I’ve asked a few times about the reimbursement and he just shouted at me for daring to accuse him of being dishonest

They came to do an annual service on my daughters wheelchair ramp and they ended up breaking the gas strut for it

Again it took 2 weeks to get fixed and it was a temp fix
They promised to come back straight after our holiday


And suprise to suprise I’ve not heard a thing about it in 13 month

Lying , deceitful and dishonest from the director all the way to the salesman and customer service

Go elsewhere
Anywhere else at all!!!

"Stay away "

Shambles unorganised, not friendly and don’t process orders like promise waited 3 months called them to chase up order I was told they hadn’t even placed the order for our car and they can’t process any more as mobility has stopped them.

"Stay well away I cancel my son,s…"

Stay well away I cancel my son,s traffic after been lied to last year I got an email 6-8 weeks ago your vehicle is on the way to the UK so I phone them and said it's been cancelled last year he Apologised and said we will never get another email again yet again today an other email your vehicle is here we will inspect it then will be available for delivery yet again I phoned them up the woman said sorry I will speak to mangerment stop Harassing Motorbility customers Motorbility have been made aware

"Stay away these guys are completely useless. "

Please stay away from this company, the most inept sales and customer service i have ever experienced and that’s saying something, tried for over a week to simply place an order for a new wheelchair accessible vehicle, countless calls with no success, the sales manager spoke to me once and never took or returned my calls since, how they are in business is astonishing. Him in particular wouldn’t last 5 minutes in my industry, you have been warned go elsewhere and save wasting your time.

"Appalling lack of organisation"

Appalling lack of organisation and communication. This company is the worst company that supplies Motability vehicles we've come across in thirty years. They have a reputation amongst other vehicle adaptors who, last year, had to pick up the slack when they let down 150 customers by not supplying vehicles they had promised. They also have a reputation for being less than transparent with their customers. They don't get back to you when you call. Their diary keeping is a shambles as is their record keeping and I shudder to think what it would be like to be in a contract with them (providing you actuality got a vehicle). Steer well clear. They are not the company you want to be relying on for your mobility.

"Driver was given incorrect delivery…"

Driver was given incorrect delivery address, even though I phoned the automotive group on Friday to confirm. However once the vehicle arrived, the handover by Steve was fantastic, very informative snd helpful

"Very Poor communication and customer service"

Same issues as many, vehicle ordered and took ages for delivery but to be fair, we understood this - not a company problem, manufacturer not providing vehicle. However, the customer service when the vehicle was finally on its way to factory was shocking. Kept getting calls to say vehicle was on site and they would be in touch when ready. Received the same phone call 3 times and each time I said i already knew it was onsite and yet noone could tell me what was happening. Kept chasing and chasing until finally we got our delivery date. The guy delivering vehicle was lovely, knowledgeable and helpful in showing me all aspects of the van but brand new vehicle (which we had paid a fortune for) arrived with two sticker marks on windscreen. It may be nothing to some, but when I spend that kind of money I expect the best of service. Noone at Automotive Group seemed to have any service training at all. It really irritates me that anyone needing a Motability vehicle is probably already facing difficulties in many parts of their lives and when you call to hear 'we are the premier WAV suppliers in the UK' on their recorded message, it really sticks in your throat. We would not purchase another vehicle from them and would not recommend.

"Great service and delivery of my WAV"

Great service and delivery of my WAV, have kept in contact from order to delivery. The guy that delivered it was really helpful and explanatory, and worked around me.

"I initially thought this company was great..."

I initially thought this company was great. They held a Motability vehicle for me during lockdown and managed to get it adapted and delivered on time so my daughter could start school in September 2020.

The vehicle was delivered with a slow puncture, which I wasn't told about, though, and had to find out the hard way. The driver was obviously aware of it, as the vehicle came with two spray tins of tyre sealant in the door.

Over the past nearly three years, I have had various things go wrong with the adaptations to the vehicle. The back door (boot) has become stuck and refused to open on two occasions because the bottom part of the latch they adapted during the conversion was not on tight enough and it became loose, so it wouldn't release. This is really inconvenient, as I can't use the WAV if I can't open the boot to get my child's wheelchair in – it makes it pretty much useless to me. Then the ramp decided it wouldn't bend in half anymore, and I had to drive with it blocking the rear window so I could go buy some WD40 to fix it. Then the boot decided it wouldn't close, this time because the top part of the latch became loose and so it wouldn't align correctly to catch the bottom bit, and so I couldn't drive the van until the RAC came to fix it because the 'door open' alarm would sound endlessly and also because it isn't safe to drive around with the boot open. Then the winch cable fell down underneath the car, meaning it was at risk of being caught on something and torn off. Then, last week, the suspension became loose on the rear passenger side, causing damage to the rear axle and serious damage to the front passenger side tyre. The van needs a totally new rear axle now.

The RAC recovered the van to a local garage, but I thought that this was probably a job for the adapter, as the part that was broken was something they had adapted in lowering the van to add the ramp. I called them and described the problem in detail and asked if they were the ones who should fix it, and they said no, that the garage could fix it. I trusted them, of course, as I am not a mechanic. The garage was able to look at it a few days later and they concluded that I was right: the adapter needed to fix it. I have since called Automotive Group three times and each time they have promised to book a recovery service to bring it up to them, but they still haven't done it (it has now been one week and one day since it broke down). They also haven't bothered to call me and update me or call the garage where the van is still sitting to update them.

If they are busy, they need to say so instead of promising to do something and not doing it and not updating me.

This last fault was seriously dangerous! I am very lucky that it happened when I was in the vehicle alone, not with my daughter. I am also lucky that I didn't have music on at all that day so I noticed the noise as soon as it became obvious. It is also lucky that I was clever enough to work out what the problem was and understand that the van was not drivable. Someone else might have driven it, though, as it wasn't yet obvious from the way it drove that there was a problem, and the noise might not have been heard if someone was listening to music.

The suspension shouldn't just come loose on a vehicle that is 3 years old!

I am now scared to drive the vehicle again, as I wonder what else will go wrong and if it will be merely frustrating or truly dangerous.

Now that I have been driving a hire WAV (converted by a different adapter) for the past couple of days, I much prefer the ramp and tethers on the hire WAV. I do not like how heavy the ramp is on my WAV. I can't imagine how an older person could manage it! The one on the hire WAV is so much lighter and easier to use. I also really hate that the floor in my WAV is carpeted, meaning I have to live in perpetual fear of my daughter accidentally going through animal waste, me not noticing, and her wheels grinding it into the carpet back there. I have to travel with a mini jet wash to prevent this and I once had to buy a watering can and disinfectant spray and use river water and a stick to get rid of something disgusting so that we could put the wheelchair in the van and go home. The hire WAV has a smooth floor and a smooth ramp, so if something did get on it, I could wipe it clean easily. My WAV has annoying back tethers that don't work if dirt or stones get into the holes they go in... only there is nothing to protect them from dirt and stones and they are really small so it is really hard to properly clean them unless you vacuum them out all the time, but then I live in a flat and have no power source outside, so that is impossible. The hire WAV has different attachments at no risk of getting dirt/stones in them.

I definitely won't get our next Motability WAV from this adapter, as now I have seen there are better ones with regard to the adaptations themselves, as well as with regard to service!