Panasonic Store

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Panasonic Store

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Rockin' Johnny

3.00/5.00

"What's happened to Panasonic"

What's happened to Panasonic? I bought a TV from Panasonic and it was a complete let down, poor user interface and not very user friendly, the HDMI e-arc out feed to my soundbar (Ultimea 5.1 system) which also has e-arc ended up with no sound, I tried and tried going into TV settings, changing cables etc and switching on the settings recommended after looking at a few youtube videos showing the problem. This did not work and after speaking with tech help on Amazon they couldn't fix it either. I gave up in the end and thought better send it back to base. So it's packed up ready to go back I will have to try another company.

07/04/2024

Anthony Stocks

1.00/5.00

"Check to see if you are getting a genuine makers item"

I have had many Panasonic products in my 80 years mostly they were reasonable quality, but my last encounter regarding their microwaves leaves a bit to be desired. I have two Panasonic microwaves one with a stainless steel inside which Is, fine but the one with a painted interior is garbage.They rust badly and could cause health problems due to rust.
Most products for use in cooking have a lining of stainless steel,or are made of none rusting materials.
When mine showed signs of rust I decided to change it.
Panasonic gave me a small discount but would not send a replacement.I did ask for an extended warranty,but was told you can only have a five year warranty on the more expensive models and only if you ask BEFORE you purchase.How strange.Do they perhaps not want you to have a warranty in case of rust problems.
One other thing you buy a Panasonic product for its name,quality,reliability and the fact that it's a good Japanese product.Not any more ,most of their microwaves are manufactured in China.Not altogether bad ,but other very similar microwaves,size,output,dimensions are available at. Almost half the Panasonic price.So perhaps If your buying a microwave a tv or any other electrical product you might consider looking at other manufacturers items rather than being ripped off ,I know I certainly will. it could be just as good,but not hiding under a Panasonic badge. I await Panasonic's reply.
I received Panasonic s B.S. reply today.They accused us of not cleaning the microwave after use causing the heat to burn through the paint causing rust.surely that's a lie as the inside would have smelled of burning and the food would have been tainted.The other Panasonic microwave we have is fine it's older than the one in question,(has the quality gone down may I ask.)As I said before is this later microwave a cheaper product.Perhaps Panasonic are not the quality company they once were(hence all the bad feedback)
Be aware good reliable companies Don't get bad feedback .Poor unreliable ones DO..... STAY CLEAR!!!

12/01/2024

Mr John Stamm

1.00/5.00

"I have never had so much hassle in…"

I have never had so much hassle in buying spare parts for my electric shaver. The web based store did not recognize their own part numbers. Many hours of agro eventually got the parts. Would not use them again.

27/09/2023

walter mcguigan

1.00/5.00

"panasonic are the worst television company in UK"

panasonic are the worst television company i have ever dealt with there customer service is none existant you get through to people who cant understand you and you cant them you email them no reply total waste of time, my TV has had to be repaired twice in 4 months they stat repairs will take 5 days or they wil replace but they will not my first repair took 3 weeks the second which is ongoing will be back with me in 6 days and has been away for 5 so far

11/08/2023

Danny

1.00/5.00

"55inch TV oled Panasonic"

55inch TV oled Panasonic
Screen burn for watching sky news a few hours due to the pandemic.
The yellow banner at the bottom now there all the time and breaking news can be seen on every channel. Quoted more than I paid for TV for the repair from Panasonic. Do not buy Panasonic there not built to handle still images. Waste of money only had 20 months, poor customer service that offered no solution other than I should of been changing the channel during adverts.

16/11/2020

GN Trains

5.00/5.00

"Really Good Products"

I've had 2 Lumix Cameras and they've been excellent I've also had a TV and it's been excellent it's lasted over 7 years.

13/07/2020

Alex Marks

1.00/5.00

"Brought a 55in 4k UHD HDR TV"

Brought a 55in 4k UHD HDR TV, delivered fine, installed on the wall and when I started it up 3 areas of dead pixels.
Panasonic's response was basically ' these things get missed' and when I challenged them on their QC process was basically told 'it happens'
They offered to have it picked up and refunded but won't pay for it's removal from the wall as all the cables are behind my plaster board and as I don't have the original packaging I'm liable for any damages in return transit.
Shocking from a 'big brand', avoid! If it goes wrong they really don't care!

11/04/2020

n Iqbal

1.00/5.00

"I bought a high end oled tv 11 months…"

I bought a high end oled tv 11 months ago and panasonic are not honouring their warranty for the dead pixels. I have been a long time fan of panasonic and was shocked by the treatment I received. I will never buy a panasonic product ever again.

31/10/2019

Steven Holt

2.00/5.00

"Out-of-stock and no contact."

Ordered Panasonic 4k Blu-ray player from Panasonic Store for £99. Seemed a good deal. Received confirmation of order. 2 weeks later I was still waiting, and no money was taken. I telephoned customer service, who took my details and said they would have to speak to the stock department, but didn't reply. I then emailed, but still no reply. Eventually I used the Live Chat, which isn't always available. I was informed that the model had been discontinued and I wouldn't be getting my order, despite still being advertised on the website.
I love Panasonic, who make some of the best AV equipment, but their support leaves a lot to be desired. I'll purchased same product elsewhere.

26/06/2019

Colin Ainsworth

1.00/5.00

"panasonic tv's RIP OFF !"

panasonic tv's are only good for 12 months.after that panasonis describe them as "old" models,and wgen you do updates,some of the apps start to disapear,such itv player,which is an app i bought the tv for.
never known this to happen on any other manufacturer.
just after your cash.
Buy Lg,samsung,toshiba.better after sales backup.

27/12/2018
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