"Fast response"

Fast response, great communication (as we weren’t on site at the time). Diagnosis and repair of leak was speedy.

"Although the end result was what we…"

Although the end result was what we were looking for, our only issue was that although we had requested a costing in advance didn't get it until the day of the job. Thankfully was able to negotiate

"AVOID..."

Asked for a quote to replace a leaking shower. Price seemed reasonable as it seemed quite complicated. New shower has been installed onto tiles that aren't watertight. So now I have a new shower that I still can't use! They told me it's not their problem as the shower has been installed as quoted and tiling isn't their fault. Who installs a shower in an area they know to not be watertight and then walks away thinking they've finished the job?? Now I'm going to have to rip out their work to get to the tiles, putting me back to square one (minus two grand) 🤬😡

"Plumbing at a deceased estate…"

Plumber called to a deceased estate property to fix leaks under sink causing claimed damage to neighbours wall and quote for a new immersion heater. Two ladies were at the property I arranged this by phone on an emergency basis. Instead of repairing the tap and plastic waste he replaced them and has still not given a clear explanation as to why, and with a very large bill. Two weeks later on another visit to the house the pipes under the sink were wet to the touch. Phone calls not responded to and casual email reply. When finally contacted he wanted an "investigation fee" of £120 to attend again. All concerned feel advantage was taken of the situation.

"Efficient and professional service"

Efficient and professional service
Clarity over pricing
Stress free experience

"Mixed experience"

The reason we only rate the experience as two stars overall, is that the quality of our engagement with Local Plumbers was extremely mixed. The quality of the work was excellent, efficiently executed, and on its own, would merit 5 stars.
On the other hand, the price was astronomical for the job: 2 men worked for a whole day to exchange our shower control panel, and charged 4000 GBP for it! We have to admit that we did agree to the price beforehand, but did not completely understand all the implications of signing for a fixed-price to be paid in two installments; and the small print on the form that had to be signed on a small computer gadget (I am nearly 90 years old!) was hardly readable. There was no detailed explanation as to how the total sum was arrived at: how much for labour, how much for materials and parts. We felt pressurized to agree as the replacement was crucial and urgent. We did, and do not, consider this displayed good customer relations.
Importantly, during the work some water leaked into the flat below us and the plumber went to resolve the issue with our neighbour. However, subsequently it was reported to us by our neighbour that the water had caused some damage there. We informed the firm about that by email and asked whether they had indemnity insurance. We never got an answer and there has been no further contact from Local Plumbers. Additionally, it has been notoriously difficult to phone them, taking a considerable time to have somebody answer.
Hence, only 2 stars for the overall experience, we would never employ them again and we would counsel anyone considering hiring Local Plumbers to carry out work for them to think again, and then contact a firm who explain the contract fully and concisely, who do not offer only fixed-arrangements, but let the client see and understand all the stages of the process at the initial meeting and the signing of the contract, as was the case with Local Plumbers.

"Very good service fast and affordable"

Very good service fast and affordable

"Great friendly service (would…"

Great friendly service (would recommend) very polite plumber clean & tidy and Reasonable pricing.
I called them yesterday 03/03/22 explaining my toilet wouldn't flush they was helpful over phone reassuring me that they could solve my issue, they offered a plumber to come the same day but i had to leave the house and i asked if i could have a plumber the next day 04/03/22 before 2pm so they booked me in a time slot of 10:00 to 12:00 and the plumber arrived approximately 10:05
i showed him the problem and he went strait to work and 30 minuets later job was completed.
The plumber went in to detail and explained what the problem was at the end of the job.
Thanks
Jay

"Charged for not fixing the problem"

I hired this guy in good faith to try to fix my shower (the thermostat seems to have failed). Guy came, turned off the water, looked at the show unit, replaced it, turned the water back on. All in all, 17 minutes spent not fixing the problem. Plumber left saying that the unit was unbranded so he couldn't do anything. Charged me £120 for the privilege. I complained and after a lot of complaining, they refunded half of the money. Real problem here was that the plumber who came said that a 5 second look at the unit was worded as 'diagnostic carried out' and the general feel of the company was not apologetic but rather put the onus on me to put my case against the plumber's assessment etc. The 31 minutes he put down for the job included quite a while doing the admin for me to pay them.... So I paid c. £60 for someone to do nothing. Agreed to half the refund as I did not have the energy to pursue further, having a lot of other problems on my plate in my life at the moment.