"Bulldog Security alarm service"

Had a Bulldog Security alarm system service and software update carried out on 25th Oct 2023.
Service engineer, Luke, rang me the previous afternoon to confirm visit time to within 30 mins. On the day Luke and Chris turned up bang on time with a cheery hello.
The service and update was carried out fully and promptly, with no mess made or left behind. Luke and Chris also checked the alarm system hardware and replaced a few batteries. Overall, a pleasing service experience from Bulldog.

"Great company and engineer"

Great company and always very helpful. I had a problem with system and appointment was arranged. Engineer (Jack) was really friendly and explained about the problem. Talked me through and rechecked everything. He couldn't had been more helpful.

"Arranging a callback & appointment"

The reviews for this company are very good. I have to say my experience hasnt been the best. Im trying to arrange an appointment as requested by the Management Company- to date I have made 4 calls & been told I will get a callback - nothing except someone calling to say the person I need to speak to is on holiday & expect a call w/b 25/9 - still nothing.
Apparently its a small company in which case you'd expect them to know who is on holiday & when they will be back. For this reason my first impressions/experiences aren't great!

"Alarm fitted"

Bulldog fitted alarm system with absolute professionalism and friendly clean worker tidy and helpful top marks fitted jack

"Very poor service - useless system"

The last twice we went on holiday the system registered a fault - no one turned out, they just called a neighbour who confirmed that everything seemed ok. The alarm went off numerous times over the next 24hours, each time the company just called a neighbour causing a nuisance to them - so we had to tell the neighbour to switch the alarm off, leaving the house unprotected. Since we returned from holiday no one from Bulldog has bothered to contact us to repair the system. We asked Bulldog for a refund on the remaining part of our 5 year contract as we have lost faith in them and was told that it was past the cancellation period so we couldn't get a refund even though there is over 2 years left to run. We now have a useless alarm system with a company who does not appear to care for their customers once they have signed you up. In any event, the company didn't come out to the repeated alarm malfunction which I think is in breach of their contractual arrangements. We now have an alarm system that we cannot use which is pointless. Would not recommend this company to anyone - very poor service and nothing like what was promised,

"Immediate helpful response to concern…"

Immediate helpful response to concern and appointments made in good time Engineer very helpful and efficient. Full service completed advice given and fire alarm renewed at no cost. Very satisfied with system which I’ve had now for 10 years.

"I had my yearly service and it went…"

I had my yearly service and it went very well he was on time and polite

"Always helpful and ready to assist if…"

Always helpful and ready to assist if needed even when husband sets off accidentally !!

"The issue with the alarm was sorted…"

The issue with the alarm was sorted quickly

"Chris Love was the engineer who cane to…"

Chris Love was the engineer who cane to this morning to service my alarm system. Extremely helpful and efficient. Such a nice young man.