"Brilliant service"

Brilliant service. Ordered an item Sunday, despatched Monday, arrived Wednesday. Well done.

"Great knowledge and selection of trail and fell…"

Great selection of trail and fell shoes. Called in yesterday. Staff member (male with an accent , maybe african?) who served me was very helpful and knowledgeable about the different brands and models and allowed me to try on lots of different pairs after discussion my requirements. Slightly more expensive than online , however with the knowledge and care of the staff member, felt this was well worth the value.

"Activities"

Can’t comment on store but activities were great (upstairs). We booked the Ghyll scrambling with them. They were great, very helpful with booking and info and were patient with us in all preparation. Even better was the activity, John the instructor was excellent and we had a great time.

"Terrible attitude from staff member at…"

Terrible attitude from staff member at Keswick, asked to remove dog from shoe section, but could leave her at the front, when we said that we wouldn't leave her at the front he asked us to leave, abuse and swearing was heard when leaving the shop.

"Well and truly arrogant staff"

Well and truly arrogant staff. Having tried to get an exchange having purchase shoes online. He said they are not fit for re sale as they are wet. The sizing was incorrect. He even refused to give me his name, even better. What a company.

Please do not buy from these rude staff that asked me to leave because he can’t listen to your opinions.

Not even one star. Never again. Will be contacting Merrel.

"Went twice to check it wasn't just me! Terrible."

Second time I've been in this year to try to get some running shoes. Got 'served' by the same person, unfortunately, and pissed me off to the point of my walking out both times. Went the second time, after a couple of months interval, in case it was something I'd done wrong that had caused the disappointing experience the first time.

Just dire. Basically said he couldn't spend much time with me because it was busy, then started giving me information and said he couldn't tell me more because he had to see other customers, then measured my feet and came up with a size I've not worn since I was about 14 years old (I'm 55) and finally looked askance when I suggested that choosing the wrong shoes for running could result in injury - a pretty uncontroversial statement!

If you're considering going there - they do have a good selection of shoes and clothing - I strongly recommend that you also take the trouble to compare the service with Needle Sports around the corner....chalk and cheese!

"Poor value for money, very little climbing time"

Booked online the climbing wall with instructor for an hour for my 2 teenagers at £25 each. Despite booking for the teenage slot, they were put into a group with 3 young kids aged 5-7. The climbing walls are only 20ft high so the climbs were over very soon. In fact I timed their climbing time: total 5 mins 30 secs out of an hour. We've been to many climbing walls over the years, this was by far the worst experience and we won't be coming here again.

"Weekend adventures in The Lake District"

Spent a long weekend near Ullswater with my three kids and on the Sunday had a great day out with Kong Adventure. Steve our vastly experienced instructor took us for both sessions - rock climbing in the morning and river Ghyll scrambling in the afternoon. Steve was absolutely first class and the whole family thoroughly enjoyed the activities.

"Tuff bag is wicked and waterproof"

Tuff bag is wicked and waterproof! Took it down to the beach and my towels and tech stayed safe inside whilst the tide came in! I originally ordered a red 1 but they emailed straight away to say they were outta stock but they had the grey/silver 1 instead, which, i had no qualms about. When the rucksack arrived, they even chucked in 2 fudge sticks to compensate for their error! How luffly of them!!! 🥰

"Outstanding"

Great knowledge and very helpful. Outstanding customer service and speedy delivery. Always choose to support great shops like this, who do great work in the community.