"Credit where credits due...."

Credit where credits due....
Purchased leatherette and on opening 2 days later found I ordered the wrong one.
No problems with communications and after returning they shipped out a next day delivery.
Can't fault them...Top Marks!

"Colours are very misleading"

Colours are very misleading - I ordered "teal" fleece, but the colour is dark emerald green. The "gold" was a dark mustard.

"Avoid. No communication"

Placed an order for a large roll of black fabric. What arrived was two ‘dresses’ I think… but not what I ordered. Have emailed 3 times, and 4 days later still no reply. I just want a refund so I can order elsewhere.

"Excellent service!!!"

I ordered leatherette fabric from this company and have to say, I have had complete satisfaction and personal customer service with numerous phone calls updating me on my transaction all the way through to delivery,
I would definitely buy again and highly recommend doing business with online fabrics UK.

"First time I have purchased fabric from…"

First time I have purchased fabric from this company and it won’t be the last.
I am very pleased with the quality of the gingham…the 1” square in Royal Blue. The colour is beautiful!
Arrived very quickly, was thanked for the order and informed of its dispatch. Very well packed and presented.

"Bought fabric a few times and had…"

Bought fabric a few times and had planned to keep doing so, only there was a change in colour of one of the fabrics without mention of this being the case, and the company have refused to answer any of my emails regarding it so sadly I will have to no longer use them. I had had good correspondence with them previously so it’s a shame they couldn’t be bothered to reply

"Material came a week after it was…"

Material came a week after it was meant to and by then it was useless asked to return it but got no reply

"I recently purchased some faux leather…"

I recently purchased some faux leather to fit on my dining chair that had clothe trim. I am really happy with the quality and the a price of the product.
Their packaging was good and got the delivery on time. Just wish I’m they did free delivery- but nevertheless, it was a positive experience overall.

"Beware - fabrics cut short..."

The ordering process and quick efficient delivery were short of amazing however on stretch fabrics expect them to be measured incorrectly. On 15 meters lengths, and I ordered 2 different colours, I received half a meter short of fabric - same on both. When contacted customer service about their error I got completely ignored. I'd stay away or at least approach with caution. Won't purchase there again.

"Avoid - awful customer service"

A dress maker and relative of mine used this site for my bridesmaid dresses... this was our experience:

Paid for sample and was happy, so wished to place a £200+ order.

This company then messed us around and would not ship, after lots of back and forth calls, turns out they had run out of the material and could not get anymore in.

After months of hassle, they told us they had a similar fabric in, so would send this instead. We asked how similar it was and they said its the same colour/composition, but different material - so potentially different quality.

We asked if we could have a sample sent to double check the quality and they said we would have to pay for the sample and then also pay to post it back to them (because it was the only sample).

We agreed to pay for the sample and post back to them, but asked if postage costs could be refunded as long as we still went ahead with the original order. That would seem fair, right?

They refused to do this.

We have since cancelled the full order.

They were not apologetic or helpful in any way.